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CREDIBLED - Website terms

Website Terms of Use

Credibled Inc. (“Credibled”, “we”, “us” or “our”) provides the content and services available on this website (the “Website”). Except as otherwise provided herein, these Terms of Use (the “Terms”) govern your access to and use of the services, features, and content available on this Website and related applications (collectively, the “Services”).

Scope of Services

  • Automated reference-check requests and management
  • Background-report ordering and status retrieval
  • Candidate SMS notification management via AWS SNS
  • Police-portal access and claim processing
  • Administrative dashboards and analytics
  • Resale of Certn background-check services (including U.S. criminal checks)
  • Any disputes or inquiries relating to background or reference checks

General

  1. Acceptance. By accessing the Website or using the Services, you agree to these Terms and our Privacy Policy. Any additional service terms for a particular offering are incorporated by reference. If you do not agree, you may not use the Website or Services.
  2. Age Restriction. You must be at least 18 years old (or the age of majority in your jurisdiction) to use the Services or generate a background check. The Website is not directed to children under 13. If you are under 13, do not submit personal data, make purchases, or register.
  3. Modifications. We may revise these Terms at any time by posting updated versions on the Website. Substantive changes will be notified via email or banner. Continued use after posting constitutes acceptance of the revised Terms.
  4. Scope of Users. These Terms apply to all users of our Services, including individuals, businesses, and nonprofits. If you use the Services on behalf of an entity, you represent that you have authority to bind that entity.
  5. Accurate Information. You agree to provide accurate, complete information when registering or submitting data for background or reference checks. All submissions are subject to our Privacy Policy.
  6. Conflict with Service Agreements. If you have a separate Services Agreement with Credibled that conflicts with these Terms, the Services Agreement prevails for the conflicting provision.

Restrictions

You agree not to:

  1. Use the Website or Services for unlawful purposes or in violation of any laws.
  2. Transmit harmful, defamatory, obscene, or abusive content.
  3. Violate intellectual property rights or privacy rights of others.
  4. Impersonate any person or entity or use another user’s credentials.
  5. Deploy malicious software, viruses, or other harmful code.
  6. Scrape, spider, data-mine, or harvest data without our prior written consent.
  7. Submit fraudulent or speculative requests for background or reference checks.
  8. Modify, reverse-engineer, decompile, or disassemble any portion of the Website or Services.
  9. Obscure or remove any copyright, trademark, or other proprietary notices.
  10. Create derivative products or compete with our offerings using any portion of the Services.

User Account

You may need to register an account to access certain Services. You are responsible for maintaining the confidentiality of your account credentials and for all activity under your account. We may suspend or terminate accounts for violations of these Terms.

Third-Party Services

We integrate with third-party services such as AWS SNS (SMS), Stripe (payments), Zoho One, Google Workspace, and Certn for background checks. Your use of those services is also subject to their terms and privacy policies. We do not warrant their functionality or reliability.

Intellectual Property & License

All intellectual property rights in the Website and Services are owned by Credibled. Subject to these Terms, we grant you a limited, revocable, non-exclusive license to use the Website and Services for your personal or internal business purposes. All rights not expressly granted are reserved.

Authorization for Background Checks & U.S. Consumer Rights

By requesting background-check or reference services, you authorize Credibled and our providers (including Certn) to collect and use the information you provide for generating reports. To the extent U.S. background checks are involved, you acknowledge receipt of and understand the following FCRA notices:

You retain rights under the FCRA to access and dispute report information as set out in 15 U.S.C. §§ 1681c-1, 1681g, and 1681i.

Fees

Services fees are charged when you order background or reference reports. All fees are non-refundable once processing has begun. Payment is processed via our third-party payment provider and subject to its terms.

Termination

We may terminate or suspend your access to the Website or Services at any time without notice if you violate these Terms. We will not be liable for any resulting losses.

Disclaimer of Warranties

The Website and Services are provided “as is” and “as available” without warranties of any kind, express or implied. We disclaim warranties of merchantability, fitness for a particular purpose, and non-infringement. We do not guarantee uninterrupted or error-free operation.

Indemnification

You agree to indemnify and hold harmless Credibled, its officers, directors, employees, and agents from any claims, liabilities, damages, losses, or expenses (including attorneys’ fees) arising from your use of the Website or Services or any violation of these Terms.

Limitation of Liability

To the maximum extent permitted by law, Credibled and its affiliates will not be liable for any indirect, incidental, special, consequential, or punitive damages arising out of your use of the Website or Services. Our total liability is limited to the amount you paid for the applicable Service in the twelve months preceding the claim.

Governing Law

These Terms and any disputes arising under them are governed by the laws of the Province of Ontario and the federal laws of Canada applicable therein.

Miscellaneous

  • Independent Contractors. Nothing creates an employment or agency relationship.
  • Waiver. A failure to enforce any provision is not a waiver of rights.
  • Severability. If any provision is invalid, the remainder remains in effect.
  • Headings. Section headings are for convenience only.

Notices & Electronic Consent

You consent to receive notices and communications from us electronically (e.g., email to [email protected] or postings on the Website). Such communications satisfy any legal requirement that they be in writing.

SMS Program Terms

The Credibled SMS Program sends up to 5 text messages per screening request. Messages contain a secure link needed to complete an employer‑initiated reference or background‑check form. These texts are strictly transactional; no marketing or affiliate offers are included. Message & data rates may apply. Text STOP to opt out or HELP for help. For support, email [email protected] or call +1‑416‑855-2265. See our Privacy Policy at credibled.com/privacy-policy/ for how we handle personal data. Employers are solely responsible for obtaining and documenting the candidate’s
express consent before any SMS is sent via Credibled.

Last updated: May 2, 2025