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For hiring teams

Automated reference checks

Send a structured reference request in under a minute. Your candidate supplies the referees, Credibled chases them, and you get written responses with integrity alerts on every one. $9 per candidate, however many referees they list.

Get started Free to sign up. No credit card. No subscription. Asked to complete a reference for someone? Start here.
$9
Per candidate, any number of referees
< 1 min
To send a request
Every 24h
Reminders, for up to 10 days
Inbox
Finished report delivered to you
Credibled REF-2291
Sarah Connor
Operations Manager · 3 referees
Complete
Kyle Reese · Former manager
"Handled a 40% volume spike without dropping a shift. Would hire again."
Referee 2 · Team lead
Rated 5/5 on reliability, 4/5 on communication.
Integrity alert
Referee 3 submitted from the same IP address as the candidate. Review before relying on this reference.
Completed in 2 days · audit trail retained PDF
The basics

What is a reference check, and how is it different from employment verification?

Most employers need both, and they answer different questions. A reference tells you whether someone was good at the job. A verification tells you whether they held it at all. Credibled runs both from the same dashboard.

Reference checking guides on the Credibled blog

Reference check

Opinion

A former manager's or colleague's assessment of how someone worked: their strengths, how they handled pressure, whether the referee would hire them again. Gathered under a structured set of questions.

Employment verification

Fact

Job title, employment dates, and whether the person actually worked there. It goes to the employer's HR department or payroll provider, not to an individual.

More on employment verification
A better sequence

Run references before the first interview, not after the offer

Most teams run references at the end, as a formality before an offer goes out. By then you have spent hours interviewing, and a bad reference means starting over.

Running them early changes what they are for. Instead of a final rubber stamp, references become interview material. You walk into the first conversation already knowing what a former manager said about how this person handles deadlines, and you can ask about it directly.

It also means you find out early. A candidate who cannot produce a single contactable referee is telling you something, and it is cheaper to learn that in week one than in week three.

How it works

Four steps, and only one of them is yours

1
Send the request
Enter the candidate’s name and email. Choose a questionnaire or build one. Under a minute.
2
The candidate supplies the referees
They enter referee names and contact details themselves, which shifts the chasing off your team and onto the person who actually wants the job.
3
Credibled chases
Automated reminders go out every 24 hours for up to 10 days. If a referee declines, you are notified so the candidate can add an alternate. If an email bounces, you are told rather than left waiting.
4
The finished report lands in your inbox
When a reference completes, the full report arrives as a PDF attachment. Structured answers in the referee’s own words, timestamped, with any integrity alerts flagged. You do not have to log back in, check a queue, or remember to look.
If you are an agency, that PDF is already in the format you send to your client. Forward it and you are done, without opening the platform at all.

Send it, then forget it. We will tell you when it is done.

Glowing. Detailed. Convincing. Same IP as the candidate.

A hiring manager looking sceptically at a glowing reference that was submitted from the same IP address as the candidate
3 integrity alerts raised on this reference

Anyone can collect references. The harder question is whether the person who filled it in was really a former manager, or the candidate's flatmate with a spare email address. Credibled checks the reference itself, not just the answers in it. Collect references,
or verify them.
Not the same thing.

Verify your
next reference
Signal, not noise

References you can actually trust

Integrity alerts

Credibled raises an alert when a response looks questionable:

Same IP address. Candidate and referee submitted from the same network.
Personal email domain. The reference came from a consumer address rather than a work domain.
Same device. Both submissions came from the same browser fingerprint.

Alerts do not block the reference, because there are innocent explanations for all three. A referee working from home on the same office VPN. A retired manager who no longer has a work address. The alert surfaces it, you judge it, and your decision is logged permanently in the audit trail.

That last part matters more than the alert. If a hiring decision is ever challenged, the record shows you saw the flag and why you accepted it.

Reference · Sarah Connor3 referees
Integrity alert raised
Candidate IP142.126.44.19
Referee IP142.126.44.19
Same network. This reference may not have been completed by the referee.
Accept with note Request another referee
Decision logged to audit trail · Miles Dyson · 14:22
Bounce alert
Referee 2 · undeliverable
Domain does not exist. Likely a typo in the address the candidate supplied.
Ask candidate to correct Flagged 6 minutes after sending

Bounce alerts

If a referee's email bounces or fails validation, you are told immediately. A reference request that quietly dies on a typo costs you four days you did not know you were losing. Loud failure beats silent failure.

Duplicate detection

If someone else on your team already requested references for this candidate, Credibled stops the request before you are charged and shows who ordered the first one and when. You can proceed if the duplicate is intentional.

For an agency with several recruiters working the same market, this is money back every month on candidates who are in play with more than one desk.

Duplicate request detected

References for Sarah Connor were already requested by someone on your team. You have not been charged.

MD
Miles Dyson
Requested 11 days ago · 2 responses received
Complete
View existing references Request anyway
Smart Referrals

Every reference check is a business development opportunity

This is the part no other Canadian screening provider offers.

What the referee sees
Reference submitted
Two quick optional questions

Nothing to do with the reference you just gave.

Are you currently hiring?
Yes No
Open to new opportunities?
Yes No
What lands in your inbox
New lead
A referee just told us they are hiring
KR
Kyle Reese
Operations Director · Cyberdyne Systems
Currently hiring
Open to hearing about opportunities
Gave a reference for Sarah Connor on 14 August. Responded in under an hour.
Add to pipeline

Think about who a referee actually is. A manager, at a company that hires, who has just spent five minutes proving they are contactable and responsive. That is a qualified lead sitting inside a workflow you are already paying for.

After a referee finishes the questionnaire, Credibled asks two optional questions: are you currently hiring, and are you open to new opportunities yourself. Answers come back to you by email as leads.

For staffing agencies: a referee who says they are hiring is a warm prospect who already knows your name and has already had a positive interaction with your process. A referee who says they are open to opportunities is a passive candidate you did not have to source or pay to advertise for.

For internal talent teams: the same mechanism builds a pipeline of pre-qualified people who have already engaged with your company once.

You are running these checks anyway. This is the difference between screening as a cost line and screening that pays for itself.

Credibled Co-Pilot

Build it with the co-pilot, or build it yourself

Reference questions carry more legal risk than most hiring teams realise. Canadian human rights legislation prohibits hiring decisions based on age, disability, family status, religion, ethnic origin, and other protected grounds. A question to a referee like "did she take much time off for family reasons" invites an answer that becomes evidence in a complaint.

Most managers writing a reference questionnaire from scratch do not set out to ask those questions. They ask them anyway, because they are trying to be thorough.

Two ways to start.
A Let the co-pilot generate it

Describe the role and what you need to find out, and the Credibled co-pilot writes the questionnaire. The questions it generates stay on job performance and conduct, and avoid protected grounds such as age, disability, family status, and religion.

Nothing is locked. Before you save, edit any question, reword it, reorder them, delete the ones that do not apply, and add your own. What the co-pilot produces is a first draft, not a finished form.

B Or start from a blank page

If your legal team has already approved a question set, or you have a house questionnaire you have used for years, build it question by question. Nothing is generated unless you ask for it.

Mixed formats. Rating scales where you need to compare candidates, open text where you need the detail.
Save as a template. Keep the question set for roles you hire repeatedly.

The co-pilot is a drafting aid, not a compliance check and not legal advice. It writes questions that stay on job performance. It does not review questions you write or edit yourself, and final responsibility for what you ask remains yours.

Questionnaire builder Co-pilot
Role brief: Warehouse team lead. Need to know how they handle peak season and staff conflict.
Suggested
"Describe a period of peak workload. How did this person prioritise, and what did they delegate?"
Rating scale
Handling of conflict between team members
Suggested
"How did this person handle a disagreement between two team members? What was the outcome?"
Pricing
$9CAD

per candidate. However many referees.

Reference checks are $9 CAD per candidate. Not per referee, per candidate. If your candidate lists two referees you pay $9. If they list five, you pay $9.

That is the whole price. No subscription, no minimum volume, no platform fee, no annual contract, no charge for the automated reminders, the integrity alerts, the co-pilot, or the lead notifications. You add a payment method when you run your first check, and you are only charged for checks that complete.

$4.50 per candidate
Registered non-profits
Half price on every reference check, applied automatically during sign-up.
About the NGO programme
Free first 6 months
Eligible Canadian startups
Reference checks free for your first 6 months, then standard rates.
About the Startup Program

Both programme rates are applied automatically during sign-up, with no application form and no approval wait. Accounts with a United States billing address are priced in US dollars and see their own rates at sign-up.

Create your free account
Security & privacy

Your data stays in Canada

PIPEDA compliant, hosted in Canada, built by Canadians.

Visit the Trust and Security Centre
PIPEDA compliant
Operating under Canada's federal privacy legislation, with provincial requirements handled automatically including Quebec's Law 25.
Hosted in Canada
Candidate and referee data is stored on Canadian AWS infrastructure and does not leave the country.
Consent on record
Candidates provide informed written consent before a check runs, and the record is retained in your audit trail.
Full audit trail
Who requested the reference, when, what came back, who viewed it, and every integrity alert raised or dismissed.
The dashboard is the system of record
Completed reports are emailed to the requester as a PDF so your team can act without logging in. The copy held in your dashboard remains the authoritative version, with the audit trail attached to it.
Integrations

Fits the stack you already have

ATS integration

Trigger reference requests from the workflow your recruiters already use.

REST API

Send requests, pull results, and receive status webhooks directly in your own product.

Read the API documentation

Bundle with other checks

Run references alongside criminal record, identity, education, and employment checks from one dashboard and one invoice.

See all check types
FAQ

Reference check questions, answered

How long does a reference check take?
It depends on how quickly referees respond. Credibled sends the request immediately and follows up automatically every 24 hours for up to 10 days. Most referees respond within the first few days, and you can watch progress live in your dashboard.
How much does a reference check cost?
$9 CAD per candidate. That covers every referee the candidate lists, the automated reminders, the integrity alerts, the co-pilot, and the lead notifications. No subscription, no minimum, no platform fee. Registered non-profits pay $4.50 per candidate and eligible Canadian startups get reference checks free for their first 6 months.
How many references can I request per candidate?
As many as the role requires. Pricing is per candidate, not per referee, so the $9 covers every reference that candidate provides, whether that is two or five.
What if a referee does not respond?
Credibled sends automated reminders every 24 hours for up to 10 days. If a referee declines, you are notified so the candidate can nominate an alternate. If the email address bounces, you are alerted rather than left waiting.
How do you know a reference is genuine?
Credibled raises integrity alerts when a response looks questionable: candidate and referee on the same IP address, a reference completed from a personal email address rather than a work domain, or both submissions from the same device. The alert surfaces the issue for you to judge, and your decision is logged in the audit trail.
What is the difference between a reference check and employment verification?
A reference check gathers a former manager's assessment of how someone worked. An employment verification confirms factual job titles and dates directly with the employer. Different products answering different questions. Most employers run both. About employment verification
Can I customize the questions?
Yes. The Credibled co-pilot generates a questionnaire from a description of the role, and you can edit, reword, reorder, delete, and add questions before saving it. Or skip the co-pilot entirely and build from a blank page. Save either as a template for roles you hire repeatedly.
Will the questions keep me on the right side of human rights legislation?
The questions the Credibled co-pilot generates stay on job performance and conduct, and avoid protected grounds such as age, disability, family status, and religion. It is a drafting aid, not a compliance check and not legal advice: it does not review questions you write or edit yourself, so final responsibility for what you ask remains with you. The audit trail records exactly what was asked and what came back.
Can candidates complete this on a phone?
Yes. Both candidates and referees complete everything from a mobile browser. No app to install and no account to create.
Do referees have to create an account?
No. Referees receive a link, answer the questions, and are done.
Can I run reference checks before making an offer?
Yes, and most teams get more value from doing exactly that. Running references early turns them into interview material rather than a final formality, and it surfaces problems before you have spent weeks on a candidate.
Is candidate and referee data stored in Canada?
Yes. All data is hosted on Canadian AWS infrastructure and stays in Canada. Credibled is PIPEDA compliant and handles provincial requirements including Quebec's Law 25. Visit the Trust and Security Centre
What happens if two recruiters request references for the same candidate?
Duplicate detection stops the second request before it is charged and shows who ordered the first one and when. You can proceed anyway if the duplicate is intentional.
Do I have to log in to get the results?
No. When a reference completes, the full report is emailed to you as a PDF attachment. You can log in to watch progress live if you want to, but nothing requires it. Most teams send the request and wait for the email. Your dashboard keeps the authoritative copy and the full audit trail.
Can I export the results?
Yes. Completed references export to PDF for sharing with a client or hiring manager, and remain available in your dashboard with the full audit trail.
Do I need a subscription?
No. Pay per candidate, no subscription, no minimum volume, no annual contract.
I have been asked to provide a reference for someone. What do I do?
You will have received an email with a link. Everything you need is in the candidate help centre, including what to expect and roughly how long it takes. Go to the candidate help centre

Find out who they were to work for, before you find out the hard way.

Create your account today. Pay per candidate, no subscription, no contract.