Talk to a real person
Every Credibled account gets a dedicated point of contact, no matter how many checks you run. Email us or book a call and we will get back to you the same business day.
Find the fastest route
Not every question needs a sales call. Pick the door that matches what you are here for.
If you are hiring
See it working
Book a 30 minute call and we will run through the platform using your hiring process as the example.
Book a callStart today
Create an account and run your first check in minutes. Pay per check, no subscription, no minimum volume.
Create an accountBuild with our API
Create an account to get your keys and full API documentation from inside your dashboard.
Get your keysProgramme pricing
If a check involves you
Check yourself
Order your own criminal record check, get the result online, and share it with whoever you choose.
Go to MyCheckAlready a client and need help
Answers on results, billing, and account setup, plus a support line if you would rather talk it through.
Visit the help centreYou were asked to complete a check
Your employer or recruiter ordered the check and holds the results. Here is what happens next and who to contact.
What to expectReach us directly
Sales, accounts, and general enquiries. Include your company name so we can match you to your account.
Office
391 Keele Street, Toronto, Ontario
Canadian owned and operated. Your data stays in Canada.
Already running checks?
The help centre answers questions on results, billing, and account setup faster than email.
Common questions
How fast is a Canadian criminal record check?
Most Canadian criminal record checks are returned in about 15 minutes once the candidate has completed identity verification. A small number of results require manual review and take longer.
Do I need a subscription or a minimum volume?
No. Credibled is pay per use. There is no subscription, no minimum volume, and no charge for adding users or administrators to your account.
Is identity verification billed separately?
No. Identity verification is included in the price of the Canadian criminal record check rather than billed as a separate line item.
I was asked to complete a check. Who do I contact?
The employer or recruiter who ordered the check holds your results, so questions about the outcome go to them directly. If you are having a technical problem completing your check, our help centre can assist.