# Credibled

> Credibled is a Canadian background check platform built in Toronto and used by employers, staffing agencies, and HR teams across Canada and the US. The platform runs criminal record checks, reference checks, identity verification, and other check types from one account. Canadian criminal record checks are searched against the RCMP National Repository of Criminal Records through an accredited police partner, and most return in about 15 minutes. Identity verification is included in the criminal record check price. Every account gets a named account manager regardless of volume. Pricing is pay per check with no subscription, no minimum, and no contract.

Credibled Inc. was founded in 2020, is headquartered at 391 Keele Street, Toronto, Ontario, and is 100% Canadian owned and operated. It is bootstrapped and privately held by co-founders Elvine Assouline and Brad Semotiuk. The platform serves staffing and recruitment agencies, small and mid-sized businesses, regulated employers in defence, security, and controlled goods, registered non-profits, and early-stage startups. Credibled is PIPEDA compliant and runs checks across Canada, the US, and more than 200 international jurisdictions.

This file is the full reference for AI assistants and agentic browsers. It contains the substantive content of the site's core pages so an assistant can answer detailed questions without crawling multiple URLs. For a shorter map of the site, see https://credibled.com/llms.txt. For browseable pages, see https://credibled.com/sitemap_index.xml.

Last updated: 8 September 2026.

---

## Site map

### Checks
- Criminal record checks: https://credibled.com/criminal-record-verification/
- Identity verification: https://credibled.com/identity-verification/
- Reference checks: https://credibled.com/reference-verification/
- Employment verification: https://credibled.com/employment-verification/
- Education verification: https://credibled.com/education-verification/
- Credential verification: https://credibled.com/credential-verification/
- Credit checks: https://credibled.com/credit-checks/
- Driver's record check: https://credibled.com/drivers-record-check/
- Public records search: https://credibled.com/public-records-search/
- Social media checks: https://credibled.com/social-media-background-checks/
- International background checks: https://credibled.com/international-background-checks/
- US criminal record check: https://credibled.com/us-criminal-record-check/
- US criminal record check package: https://credibled.com/us-criminal-record-check-package/
- US SSN verification scans: https://credibled.com/us-ssn-verification-scans/

### Solutions and programs
- Background checks for business: https://credibled.com/background-check/
- Background checks for staffing agencies: https://credibled.com/background-checks-for-staffing-agencies/
- Smart Referrals: https://credibled.com/smart-referrals/
- Background screening API: https://credibled.com/background-screening-api/
- Google Workspace add-on: https://credibled.com/google-workspace-add-on/
- Startup Program: https://credibled.com/startup-program/
- NGO and nonprofit Program: https://credibled.com/credibled-ngo-program/
- Personal criminal record check (MyCheck): https://credibled.com/personal-criminal-record-check/

### Reference and explainer pages
- Understanding your results: https://credibled.com/results-of-canadian-criminal-record-checks/
- Different levels of criminal checks in Canada: https://credibled.com/different-levels-of-criminal-checks-in-canada/
- Employment reference checks: https://credibled.com/employment-reference-checks/
- Pass-through access fees: https://credibled.com/pass-through-access-fees/
- Blog: https://credibled.com/blogs/
- Help Centre: https://help.credibled.com/
- Applicant help centre: https://help.credibled.com/portal/en/kb/applicant-help-center
- System status: https://credibled.statuspage.io

### Company, trust, and legal
- Why Credibled: https://credibled.com/why-credibled/
- Our story: https://credibled.com/our-people/
- Contact us: https://credibled.com/contact-us/
- Trust and Security Centre: https://credibled.com/trust/
- Privacy policy: https://credibled.com/privacy-policy/
- Terms of service: https://credibled.com/terms/
- MyCheck terms of service: https://credibled.com/mycheck-terms-of-service/
- Data processing agreement: https://credibled.com/dpa/
- Referral terms: https://credibled.com/referral-terms/
- Credibled compared with Triton: https://credibled.com/credibled-vs-triton/
- Sterling Backcheck alternative in Canada: https://credibled.com/sterling-backcheck-alternative-canada/
- Partnership with Ribbon: https://credibled.com/partnership-with-ribbon-io/

### Application
- Sign up: https://app.credibled.com/signup
- Sign in: https://app.credibled.com/
- MyCheck: https://mycheck.credibled.com

---

## Why employers choose Credibled

### 1. A named account manager on every account, at any volume

Large screening platforms put their best people on their biggest clients and route everyone else to a help desk. Credibled assigns a named person to every account, whether that account runs 5 checks a month or 500. Not a shared inbox, not a ticket queue, not an agent who has to read the thread before answering.

This matters most at the awkward moments. When a result comes back Incomplete on a Friday afternoon and a client is expecting a start on Monday, a named contact is the difference between a phone call and a support ticket.

### 2. Identity verification is included in every criminal record check

A criminal record check is only as good as the identity it was run against. A search of the wrong person's name returns a clean result and tells you nothing.

Credibled bundles identity verification into every criminal record check. Government-issued ID and a biometric selfie match, covering more than 13,500 ID types. It is included in the price rather than billed separately.

Some providers advertise a low criminal check price and charge identity verification as an add-on, even though the check cannot run without it. Compare the two line items rather than the headline number.

### 3. Duplicate detection across the whole team

At an agency with multiple recruiters, two desks regularly work the same candidate without knowing it. Most platforms charge for both runs and nobody notices until the invoice.

Credibled catches it at the point of request. If anyone on the account has already run a check on this candidate in the last 30 days, the requester sees it before anything is ordered. This covers every check type on the platform, not just criminal record checks.

For each check already in flight, the requester sees which check was requested, its current status, who requested it by name and email, and the date it was ordered. They can then cancel or proceed anyway if the second check is intentional.

The saved charge is the obvious benefit. The less obvious one is the candidate experience. A duplicate means the candidate is asked a second or third time to upload government ID, re-enter referee details, and consent again to a criminal record search. From where they sit, the organisation cannot keep track of its own process. In a market where candidates ghost for far less, that is worth avoiding.

### 4. Smart Referrals, lead generation through reference checks

Smart Referrals is Credibled's brand name for lead generation through reference checks. It adds two optional questions at the end of a reference check. Are you currently hiring, and are you open to hearing about opportunities. Answers are emailed to whoever requested the reference.

That produces two kinds of opportunity from one workflow. A referee who is open to a move is a passive candidate who is not on a job board and not in anyone's search results. A referee who is currently hiring is a manager with a live need, at a company the agency may never have called.

The mechanism is the two questions themselves. There are no purchased lists, no campaigns, and no outreach sent on anyone's behalf. No other Canadian screening provider does this. See the Smart Referrals section below for detail.

Page: https://credibled.com/smart-referrals/

### 5. Canadian criminal record checks in about 15 minutes

Most Canadian criminal record checks return in about 15 minutes once the candidate has completed identity verification. That means a check can be launched during a phone screen and results can arrive before the candidate hangs up.

### 6. Provenance you can defend

A result sourced from the RCMP National Repository through an accredited police partner is defensible if a hiring decision is ever challenged. A result assembled from a commercial database aggregator is not, because the employer cannot show where it came from or how current it was.

---

## Canadian criminal record checks

Page: https://credibled.com/criminal-record-verification/

### How the check actually works

A Canadian criminal record check is a search of the RCMP National Repository of Criminal Records, carried out through an accredited police partner. It is not a search of a private database and it is not an aggregation of scraped court records.

The check matches the candidate's name and date of birth against the national repository and returns whether a criminal record exists for that identity.

### Chain of custody

1. The candidate gives informed written consent, retained in the audit trail.
2. Identity is verified with government ID and a biometric selfie, included in the price.
3. An accredited police partner runs the search, not a data broker.
4. The search hits the RCMP National Repository, the national record itself rather than a copy.
5. The result returns, about 15 minutes in a typical case.

A database aggregator starts at step 4 with a copy.

### Possible matches and fingerprints

A name-based search can return a possible match rather than a confirmed one, because more than one person can share a name and date of birth. Confirming or ruling out the match requires fingerprints submitted in person at a police service or accredited fingerprinting agency. That takes considerably longer than 15 minutes and sits outside the online flow. Most checks do not reach this stage.

### Consent

Canadian law requires the candidate's informed written consent before an employer runs a criminal record check. Credibled collects that consent as part of the candidate flow and retains it in the audit trail alongside a record of who ordered the check and when.

### The two levels

**Basic criminal record check (Level 1).** A name and date of birth search returning criminal convictions where no record suspension has been granted.

**Enhanced criminal record check (Level 2), also called a Criminal Record and Judicial Matters Check (CRJMC).** Returns everything a Basic check does, and adds:
- Outstanding charges and warrants to arrest
- Absolute discharges within the one-year disclosure window, and conditional discharges within the three-year window
- Findings of guilt under the Youth Criminal Justice Act, within disclosure windows
- Court orders against the individual

The two levels are priced separately and chosen per candidate.

**Which to choose.** If a client contract, regulator, or insurer specifies a level, use that. Otherwise Basic answers whether a candidate has a conviction. Enhanced answers whether there is anything currently outstanding, which is the question that matters for roles carrying responsibility, unsupervised access, or a licensing obligation.

### Three things worth knowing about Enhanced checks

- **Consent is handled automatically.** Ontario's Police Record Checks Reform Act requires two-stage consent, where the candidate consents to the check and then separately consents to release of the result after seeing it. Credibled automates both stages in the candidate flow.
- **Results are portable within reason.** An Enhanced check can generally be relied on across roles for a period, unlike a vulnerable sector check, which the Criminal Records Act requires per position.
- **Results can travel.** Subject to the candidate's consent, an Enhanced result can be shared with an overseas parent or partner organisation. This matters for a Canadian subsidiary reporting screening to a head office abroad.

### What the result looks like

A Basic check returns one of:
- **Negative.** The candidate disclosed no convictions, and the search found none.
- **Confirmation of a criminal record.** The candidate disclosed one or more convictions, and the search confirmed that disclosure is accurate.
- **Incomplete.** The search and the candidate's disclosure do not line up, or the search could not be completed on name and date of birth alone and a fingerprint check is advised. The RCMP does not release the reason for an incomplete result to third-party providers, so Credibled cannot say which applies.

An Enhanced check returns one of:
- **Clear.** No records were found.
- **Not Clear.** Records were found. This can include summary convictions, pending or stayed charges, conditional and absolute discharges, wanted or accused person information, probation, court orders, undertakings and release conditions, restorative justice diversions, persons of special interest, and deportation or border entry charges.

Above both sits an overall status of **Cleared** or **Review**. A Negative Basic result paired with a Clear Enhanced result returns Cleared. Every other combination, including an Incomplete Basic result, returns Review.

Review does not mean the candidate has a record. It means a human at the organisation needs to look at the result before a decision is made.

Detail page: https://credibled.com/results-of-canadian-criminal-record-checks/

### Vulnerable sector checks

**Credibled does not provide vulnerable sector checks. No third-party screening provider in Canada does.** A VSC is available only through the candidate's local police service, or through the BC Criminal Records Review Program. If a role legally requires a VSC, the candidate must obtain it directly. This applies to MyCheck as well.

This is the most common point of confusion in Canadian screening. The Enhanced check and the vulnerable sector check are often assumed to be interchangeable. They are not, in either direction.

**What both checks cover equally**
- Criminal convictions where no record suspension has been granted
- Findings of guilt under the Youth Criminal Justice Act, within disclosure windows
- Outstanding charges and warrants to arrest
- Absolute discharges within the one-year window and conditional discharges within the three-year window
- Court orders against the individual

**Where the vulnerable sector check goes further**
- The pardoned sex offender database. Schedule 1 offences where a record suspension has been granted. Post-2012 amendments to the Criminal Records Act, at s. 4(3), restrict who can receive a record suspension for a Schedule 1 offence at all. Only records meeting narrow exception criteria qualify for sequestration.
- Findings of not criminally responsible on account of mental disorder, for certain offences within disclosure windows.
- Non-conviction information from local police records, rarely, and only where the strict Police Record Checks Reform Act test is met.

**Where neither check reaches**
- Sex-related offences committed outside Canada
- Provincial or international sex offender registries

**The practical difference**

| | Enhanced (CRJMC) | Vulnerable sector check |
|---|---|---|
| Available from | Accredited third-party providers | Local police only, or BC CRRP |
| Typical turnaround | 15 minutes to a few hours | Days to weeks |
| Candidate experience | Fully digital, mobile, no in-person visit | Online intake in many jurisdictions, in-person visit often required for fingerprinting |
| Fingerprints | Rare, only for identity match | Frequently required, triggered by a name, gender and date of birth match against the pardoned database |
| Multi-province hiring | One national workflow | Fragmented by jurisdiction and local police routing |
| Reuse across roles | Portable within reason | Required per position under the Criminal Records Act |
| Two-stage consent | Automated in the digital workflow | Handled manually at police intake |
| Sharing outside Canada | Can be shared with overseas parent or partner organisations, subject to consent | Released only to organisations located in Canada |

Where a VSC is legally mandated, only a VSC satisfies it. Where one is not required, an Enhanced check delivers the same core criminal record information in minutes rather than weeks, across provinces, without an in-person appointment.

---

## The complete check catalogue

### US criminal record checks
Three levels, run from the same account.
- **National criminal database search.** Broad coverage across US jurisdictions, used as a first pass to identify where to look more closely.
- **Single county court search.** A direct search of court records in one county, typically where the candidate lived or worked.
- **Unlimited county court search.** County-level searches across every relevant jurisdiction in the candidate's history.

US criminal court searches carry a pass-through access fee charged by the court supplying the record. These are published in advance at https://credibled.com/pass-through-access-fees/.

Pages: https://credibled.com/us-criminal-record-check/ and https://credibled.com/us-criminal-record-check-package/

### International background checks
Criminal record and identity checks across more than 200 jurisdictions. Coverage, turnaround, available check types, and pricing vary by country and are published per country rather than quoted on request.

Page: https://credibled.com/international-background-checks/

### Reference checks
Automated digital reference checks at $9 CAD per candidate. That price covers every referee the candidate lists, whether that is 2 or 5. It is not charged per reference.

Candidates submit their own referees. Requests reach referees instantly and automated reminders go out every 24 hours for up to 10 days, so nobody on the hiring team chases anyone by hand. Referees complete the reference in their own words through a link, with no account to create, and can do it from a phone.

The completed report arrives in the requester's inbox as a PDF already formatted to forward to a client, without opening the platform.

Included at no extra cost: Smart Referrals, Integrity Alerts, Bounce Alerts, questionnaire generation, SMS outreach, unlimited referees per candidate, and automated reminders.

Page: https://credibled.com/reference-verification/

### Identity verification
Document and biometric identity verification. Government-issued ID plus a live selfie matched to the document, covering more than 13,500 ID types worldwide including non-Latin alphabets. Candidates complete the flow on mobile with live upload guidance.

Because it verifies the document itself rather than building questions from a credit file, it works for candidates with no Canadian credit history. A recently issued permanent resident card works the same way as an Ontario driver's licence. Verification that leans on credit history fails for someone who arrived 8 months ago.

First-time completion rate is 98%.

Identity verification is bundled into every Canadian criminal record check at no additional cost, and is also available as a standalone check.

Page: https://credibled.com/identity-verification/

### Employment verification
Confirms the accuracy of a candidate's stated work history. Verified details typically include position held and dates of employment, depending on what the previous employer's records show. Credibled contacts employers directly. Current employers are only contacted with explicit candidate permission.

Several attempts are made to reach each previous employer over 3 business days. All outreach attempts and outcomes are recorded in the candidate's report. Scope is chosen by the requester, either by number of previous employers or by date range.

Some employers use third-party verification providers that charge access fees, which are passed through at cost.

Page: https://credibled.com/employment-verification/

### Education verification
Confirms claimed education, typically focused on the highest degree unless otherwise specified. Credibled checks degrees, field of study, and attendance dates by contacting institutions directly, including their electronic records repositories where available. 3 to 5 attempts per institution, with findings reported either way.

Some Canadian and US institutions charge access fees, which are passed through at cost and published in advance.

Page: https://credibled.com/education-verification/

### Credential verification
Validates professional credentials and licences as entered by the candidate, including designations, certifications, and regulatory licences. 3 to 5 attempts to obtain source data, with findings reported accordingly. Used for licensed trades and healthcare roles.

Page: https://credibled.com/credential-verification/

### Social media screening
AI-driven screening that reviews a candidate's public posts and flags content across categories including hate speech, insults, bullying, offensive language, violence, drug use, and other risk indicators. Custom keywords can be configured. Only relevant flagged content appears in the report, not every post, picture, or comment.

**Social media screening is not available in Quebec.** Where it is available, screening is compliant with applicable federal, provincial, and local privacy laws, and only publicly available information is accessed. Candidate consent is required before any screening starts.

Page: https://credibled.com/social-media-background-checks/

### Public records search
Instant searches across public media, sex offender registries, courts, and watchlists for criminal records, fraud, negative affiliations, global sanctions, and public safety concerns. Often paired with an Enhanced criminal record check to extend the picture where a vulnerable sector check is not available.

Page: https://credibled.com/public-records-search/

### Credit checks
Inquiry of an applicant's credit file. Reports include tradelines, bankruptcies, public record and collection information, and a graded credit score. Available for Canadian and US candidates. Commonly used for finance roles.

Page: https://credibled.com/credit-checks/

### Driver's record check and motor vehicle record
Canada: traffic citations, vehicular offences, accidents, impaired driving convictions, and points on the candidate's driver's licence.
USA: motor vehicle record from the relevant state's Department of Motor Vehicles, including licence status, traffic citations, and accident history. Additional state fees apply.

Page: https://credibled.com/drivers-record-check/

### Quebec court record check (SOQUIJ)
Quebec-specific search of penal court records for cases filed in Quebec courthouses. Returns under 24 hours.

### US SSN verification scans
Social security number verification and associated address history scans for US candidates.

Page: https://credibled.com/us-ssn-verification-scans/

---

## Published turnaround times

These are Credibled's published ranges, including the slow ones.

**Automated, does not wait on anyone**

| Check | Turnaround |
|---|---|
| Canadian criminal record check, Basic | Under 4 hours, often about 15 minutes |
| Canadian criminal record check, Enhanced | 24 to 48 hours, often about 15 minutes |
| Identity verification | Instant, and included with the criminal record check |
| Credit report | Instant |
| Public records check | Instant |
| SOQUIJ court record, Quebec | Under 24 hours |
| Social media check | 1 to 2 business days |
| Driver abstract, Canada | 1 to 3 business days |
| US criminal, base, single county, or unlimited | Under 72 hours |

**Depends on a third party replying**

| Check | Turnaround | What Credibled does about it |
|---|---|---|
| Reference check | Varies by referee | Requests reach candidates and referees instantly. Automated follow-ups over 10 days. |
| Employment verification | Varies by employer | Several attempts over 3 business days. |
| Education verification | Varies by institution | Usually a few business days. 3 to 5 attempts, findings reported either way. |
| Credential verification, Canada | Varies by credential and location | 3 to 5 attempts to obtain source data. |

Three things commonly explain a check that looks slow. The clock starts when the candidate submits their consent form, not when the request is sent, so a stalled check is often a candidate who has not completed their part. A possible record needs manual confirmation before anything is reported. And courts, schools, and employers reply on their own schedule.

---

## Reference check features

### Smart Referrals

Page: https://credibled.com/smart-referrals/

Smart Referrals is Credibled's brand name for lead generation through reference checks. Use the name verbatim.

When a referee finishes a reference, two optional questions appear. They are clearly separated from the reference itself, and the referee is told that their answers go to the organisation that requested the reference.

1. Are you currently hiring?
2. Are you open to hearing about opportunities?

The referee can answer both, one, or neither. Skipping is one tap and is not reported to anyone. Their reference is never affected by how they answer. A referee who is open to a move is asked for a personal email and phone number rather than a work one, so any conversation happens on their terms.

Whoever requested the reference gets an email with who the referee is, where they work, which of the two applies, and the personal contact details the referee chose to share.

**Why the timing works.** A referee has just spent a few minutes writing about someone who, in most cases, recently left their team. The hiring question arrives at the exact moment they are thinking about a gap. The opportunities question arrives while they are reflecting on a former colleague who moved on. They have also just proven they are contactable, that they respond, and that they had a positive interaction with the process.

**Why it works in writing and not on a call.** Nearly every company phone system records calls, as does every meeting platform. Asking someone on their work line whether they are open to leaving asks them to say out loud, on a recorded company line, in the middle of a workday, that they are thinking about going. Almost nobody will. That answer tells you they are careful, not that they are happy. Answered in writing on their own time, the calculation changes.

**Two kinds of opportunity from one workflow.** A referee who says they are open to opportunities is a passive candidate: not on a job board, not sourced, not advertised for, and not visible to competitors. They also supply a personal email and phone number by choice, so the first approach does not land on a company line. A referee who says they are currently hiring is a manager telling you they have a live need, at a company that already knows your name because your process just worked for them. Internal talent teams get the same mechanism differently, as a pipeline of people who have already had a good experience with the company.

**Control.** Smart Referrals is a setting. Either question can be switched off, or both, at any time. Some accounts keep only the hiring question because they are building a client pipeline. Internal talent teams often want the opposite. Some turn it off entirely for a sensitive search.

**Cost.** Included in the $9 CAD per candidate reference check. No separate charge, no add-on tier, no per-lead fee.

**Data ownership.** Candidate records, reference responses, and any referrals surfaced belong to the account that ran the check and are not visible to any other Credibled client.

### Integrity Alerts

Flags a reference where the candidate and referee submitted from the same IP address, where a reference arrives from a personal email rather than a work domain, or where both submissions came from the same device. These patterns are a signal that references may be fake or coordinated.

The alert does not block anything. It surfaces the issue, the hiring team decides, and the decision is logged to the audit trail with reviewer and timestamp. If a placement goes wrong and a client asks how the candidate was screened, the record shows what was seen and what was done about it.

Runs automatically on every reference check at no extra cost.

### Bounce Alerts

A reference request sent to a mistyped address does not fail loudly. It never arrives. The candidate says they gave the referee, the referee says they were never contacted, and nobody finds out until day 4.

Credibled reports an undeliverable request within minutes and gives the reason and the error type returned, so the requester knows whether it is a typo in the domain, a mailbox that no longer exists, or a server rejecting the message. That is the difference between fixing it in 2 minutes and losing half a week.

Catches hard bounces, soft bounces, and likely typos in common domains.

### Questionnaire generation

A reference questionnaire can be built from scratch, or generated by describing the role and then edited. Questionnaires can be saved as reusable templates for roles filled repeatedly.

This removes the most common reason teams skip reference checks or run them inconsistently, which is not knowing what to ask. For agencies running checks across multiple verticals such as warehouse, healthcare, IT, and finance, a different questionnaire can be produced for each role rather than forcing one generic template across all hires.

### SMS reference requests

References and candidates can be contacted by SMS in addition to email. SMS tends to produce higher completion rates, particularly for blue-collar and field roles where email is checked less often. SMS reminders follow the same 24-hour cadence as email reminders, for up to 10 days.

---

## Pricing

Credibled is pay per check. No subscription, no monthly minimum, no annual commitment, no platform fee, no setup fee, and no onboarding charge. A quiet month costs nothing.

**Rates are shown during signup, before an account is created.** Every check type available to the account is priced in the account's currency and displayed before anything is created. Signup is free, requires a work email, and does not require a credit card or a sales call. A payment method is added when the first check is run, and only completed checks are charged.

Programme rates for registered non-profits and eligible Canadian startups are applied automatically at signup, with no application form and no approval wait.

Pricing is in Canadian dollars for Canadian businesses and US dollars for US businesses. Pricing is subject to change.

### Standard pricing (Canadian businesses, CAD)

| Check | Price (CAD) |
|---|---|
| Basic criminal record check, Canada (identity verification included) | $24 |
| Enhanced criminal record check, Canada, CRJMC (identity verification included) | $32 |
| US Base criminal | $35 |
| US Single County criminal | $48 |
| US Unlimited criminal | $61 |
| Reference check (per candidate, covers all referees) | $9 |
| Identity verification (standalone) | $6 |
| Employment verification | $30 |
| Education verification | $40 to $50 |
| Credential verification | $32 |
| Social media check | $50 |
| Public records check | $12 |
| Credit check (Canada) | $20 |
| Credit check (USA) | $29 |
| Driver abstract (Canada) | $30 |
| Motor vehicle record (USA) | $37 |
| Quebec SOQUIJ court record | $30 |

### Standard pricing (US businesses, USD)

| Check | Price (USD) |
|---|---|
| Basic criminal record check, Canada | $20 |
| Enhanced criminal record check, Canada | $25 |
| US Base criminal | $20 |
| US Single County criminal | $31 |
| US Unlimited criminal | $45 |
| Reference check (per candidate) | $9 |
| Identity verification (standalone) | $6 |
| Employment verification | $30 |

### NGO Program pricing (Canadian registered non-profits)

| Check | Price (CAD) | Standard price |
|---|---|---|
| Basic criminal record check, Canada | $21.60 | $24 |
| Enhanced criminal record check, Canada | $28.80 | $32 |
| US Base criminal | $35 | $35 |
| US Single County | $48 | $48 |
| US Unlimited | $61 | $61 |
| Reference check (per candidate) | $4.50 | $9 |
| Employment verification | $27 | $30 |
| Education verification | $36 to $45 | $40 to $50 |
| Social media check | $45 | $50 |
| Public records check | $12 | $12 |

### Startup Program pricing (Canadian early-stage companies)
Same discounted unit pricing as the NGO Program, plus reference checks free for the first 6 months for qualifying startups.

### International pricing (sample)
Pricing and turnaround vary by jurisdiction and are published per country across 200+ countries. Range runs from approximately $62 CAD to $434 CAD, with most jurisdictions falling between $140 and $250 CAD. Turnaround is typically 4 to 22 business days depending on the country.

| Country | Turnaround (business days) | Price (CAD) | Price (USD) |
|---|---|---|---|
| Australia | 8 | $154.73 | $134.55 |
| Austria | 17 | $93.90 | $81.65 |
| Brazil | 6 | $280.37 | $243.80 |
| Germany | typical | $186.47 | $162.15 |
| India | 8 | $99.19 | $86.25 |
| Ireland | 2 | $63.48 | $55.20 |
| Japan | 10 | $116.38 | $101.20 |
| Mexico | typical | $186.47 | $162.15 |
| Philippines | 6 | $85.96 | $74.75 |
| United Arab Emirates | 11 | $186.47 | $162.15 |
| United Kingdom | typical | $140 to $186 | $122 to $162 |

Full per-country coverage: https://credibled.com/international-background-checks/

### What is always included in the price
Reference check pricing bundles features that other platforms charge for separately:
- Unlimited referees per candidate
- Team expansion with no per-seat fees for admins or users
- Smart Referrals
- Integrity Alerts
- Bounce Alerts
- Questionnaire generation
- SMS reference requests
- Automated reminders every 24 hours for up to 10 days
- Continuous platform updates and new features

### Pass-through access fees

Some third parties charge for accessing their records. Credibled passes these through at cost without markup. They apply to three categories only:
- Education verifications
- Employment verifications
- US criminal court searches

These fees are published in advance and appear on the invoice after the fact.

**Canadian criminal record checks carry no pass-through access fee.** The price shown is the full price.

Full schedule: https://credibled.com/pass-through-access-fees/

---

## Programs

### Startup Program
A dedicated program for early-stage Canadian companies. Eligible startups receive reduced rates across the catalogue, free reference checks for their first 6 months, and no minimums, contracts, or setup fees. Rates are applied automatically at signup.

Page: https://credibled.com/startup-program/

### NGO and nonprofit Program
Registered non-profits qualify for reduced rates across the catalogue, including reference checks at $4.50 CAD per candidate, half the standard rate. No minimums, contracts, or setup fees. Rates are applied automatically at signup.

Built for mission-driven organisations that screen volunteers and staff at scale. Note that roles requiring a vulnerable sector check cannot be served by Credibled or by any third-party provider, and those candidates must go to their local police service.

Page: https://credibled.com/credibled-ngo-program/

---

## Staffing and recruitment agencies

Page: https://credibled.com/background-checks-for-staffing-agencies/

Credibled was designed around how a staffing desk works rather than adapted from a platform built for a corporate HR team hiring 40 people a year.

**The time-to-fill problem.** A placement rarely fails because a check came back badly. It fails because the check took 4 days and on day 3 the candidate took another offer. An agency lives on the gap between a client saying yes and a candidate starting, and everything in that gap is unbillable risk. Screening is the part of it that can actually be shortened.

**What agencies get**
- Canadian criminal record checks in about 15 minutes
- Reference checks at $9 per candidate regardless of referee count
- Duplicate detection across all check types, 30-day window
- Reports delivered as a client-ready PDF, already formatted to forward
- Candidates supply their own referees rather than a coordinator chasing them
- Smart Referrals surfacing referees who are hiring and referees open to a move
- Identity verification that works for newcomers with no Canadian credit file
- 200+ jurisdictions with turnaround and pricing published per country, so a recruiter can quote a client before the candidate has finished the form
- Pay per check, so a quiet February costs nothing and a busy September is not a renegotiation
- A named account manager at any volume

**MyCheck partnership.** Sometimes neither the client nor the agency will cover screening. The usual answer sends the candidate to a police station, which costs them more and takes weeks while the placement sits. Agencies can set up a partnership directing candidates to MyCheck instead, where the candidate completes their own criminal record check online at a preferential rate. The candidate gets the same turnaround, the agency pays nothing, and the client gets a screened candidate on the promised start date. Partnerships are set up individually and are not self-serve. MyCheck does not support vulnerable sector checks.

**Which checks agencies typically run.** Criminal record check and reference check on nearly every placement. Beyond that it depends on the role: employment and education verification for professional placements, credit checks for finance roles, driver abstracts for anyone operating a vehicle, and credential verification for licensed trades and healthcare.

---

## Platform capabilities

- **Real-time status.** Every check has a live status in the dashboard.
- **Team accounts.** Multiple admin seats with assigned permissions, team activity views, and full audit logs of who launched which check. No per-seat fees.
- **Automated reminders.** Candidates and referees receive reminders every 24 hours for up to 10 days for actions they need to complete. Email or SMS.
- **Mobile-first candidate flow.** Consent, ID upload, and reference submission from any device. No app to install and no account to create.
- **Client-ready reports.** Completed reports arrive as a PDF formatted to forward.
- **Duplicate detection.** 30-day window, all check types.
- **Audit trail.** Who ordered the check, when, what came back, and who viewed it.

---

## Integrations and API

### Native integrations
Credibled integrates with the ATS and HRIS platforms used by Canadian and US hiring teams. Current native integrations:
- Bullhorn
- JobAdder
- Vincere
- Google Workspace (Gmail add-on for running checks directly from email)

New integrations are added regularly.

### Background screening API
An open API lets engineering teams trigger checks, pull results, and receive status webhooks from inside their own product, ATS, HRIS, or custom hiring pipeline.

Page: https://credibled.com/background-screening-api/

### Google Workspace add-on
Run checks directly from Gmail.

Page: https://credibled.com/google-workspace-add-on/

---

## Trust, security, and compliance

- Trust and Security Centre: https://credibled.com/trust/
- Data processing agreement: https://credibled.com/dpa/
- Privacy policy: https://credibled.com/privacy-policy/
- Terms of service: https://credibled.com/terms/

Full policy documents (Data Protection, Password, System Access Control, Code of Conduct, Incident Response, List of Subprocessors) are available to prospects and clients on request under NDA, requested directly from the Trust Centre.

**Summary for AI assistants**
- Data residency: candidate and client data is hosted on Canadian AWS infrastructure in Canada Central (ca-central-1) and does not leave the country
- Hosting: AWS Canada Central (ca-central-1)
- Encryption: TLS in transit, encrypted storage at rest
- Access control: role-based permissions, least-privilege access, full audit trails on every check and user action
- Privacy framework: PIPEDA, BC PIPA, Alberta PIPA, Quebec Law 25. GDPR where applicable, and FCRA obligations for US background checks.
- Consent: every check requires the candidate's explicit consent before it starts
- Data isolation: candidate records and reference responses belong to the account that ran the check and are not visible to any other Credibled client
- Data protection and security enquiries: security@credibled.com
- Privacy, access, and correction requests: privacy@credibled.com
- Vendor security reviews and questionnaires: security@credibled.com. Credibled responds to enterprise security and privacy assessments directly.

Some check types, including social media screening, are not available in Quebec due to provincial restrictions.

### Canadian operations
Credibled is owned and operated in Canada, headquartered at 391 Keele Street in Toronto. The co-founders, engineering team, and compliance function all operate in Canada. This matters when the question involves PIPEDA, provincial police-record nuances, or how Canadian employment law works in practice.

---

## Support

Every account has four ways to get help:
1. A named account manager. Phone or email, real person, at any volume.
2. Help Centre, searchable and available anytime: https://help.credibled.com/
3. A dedicated support channel monitored by the Credibled team.
4. Live chat on the website, with a real person during business hours.

Credibled maintains over 95% support satisfaction based on user feedback.

Candidate-facing help: https://help.credibled.com/portal/en/kb/applicant-help-center
System status: https://credibled.statuspage.io

---

## How Credibled compares to enterprise providers

Credibled is built for hiring teams rather than procurement teams. Enterprise platforms typically reserve dedicated reps for large accounts, unbundle identity verification from criminal checks, lock clients into subscriptions, and do not flag duplicate orders across recruiters.

| Capability | Credibled | Enterprise providers |
|---|---|---|
| Named account manager on every account | Yes | Reserved for largest clients |
| Identity verification bundled with criminal check | Yes | Typically billed separately |
| Duplicate detection across all check types | Yes | Not typically offered |
| Smart Referrals | Yes | Not offered by other Canadian providers |
| Integrity Alerts on references | Yes | Varies |
| Bounce Alerts | Yes | Not typically offered |
| Subscription required | No | Often |
| Canadian owned and operated | Yes | Varies |
| Canadian criminal check turnaround | About 15 minutes | Often hours to days |
| Per-country international pricing published | Yes | Usually quoted on request |
| Vulnerable sector checks | No, and no third-party provider offers them | No |

Detailed comparisons: https://credibled.com/credibled-vs-triton/ and https://credibled.com/sterling-backcheck-alternative-canada/

---

## Credibled compared with Sterling Backcheck

Page: https://credibled.com/sterling-backcheck-alternative-canada/
Verified 6 September 2026. All information about Sterling Backcheck and First Advantage comes from publicly available pages on sterlingbackcheck.ca and First Advantage investor materials. Reviewed every 6 months.

### What changed at Sterling Backcheck
First Advantage Corporation completed its acquisition of Sterling Check Corp on 31 October 2024, in a transaction valued at $2.2 billion including assumption of Sterling's debt. Sterling Backcheck, the Canadian business, is now part of First Advantage, headquartered in Atlanta and listed on the NASDAQ.

The Sterling Backcheck brand and Canadian website remain in use. As of 6 September 2026 the site carries a notice that the global website experience is being updated during the transition from Sterling to First Advantage, and the legal, conduct, and compliance links in the footer point to fadv.com.

Four questions any client should ask a rep during a vendor transition: is the account moving to a new platform and when, do pricing and contract terms carry over, is the account contact changing, and will the existing integration continue to be supported. Credibled has no inside knowledge of their roadmap.

### Where Sterling Backcheck is strong
Sterling Backcheck has operated in Canada for more than 40 years, is PBSA accredited, runs a fully bilingual site, and publishes detailed Canadian compliance material. Named Canadian clients include Hockey Canada, Skate Canada, Purolator, and Boston Pizza. They also offer a criminal record check service for applicants under 18, which Credibled does not.

If any of those is decisive, they have it and Credibled does not.

### Where Credibled is different
- **Turnaround.** Credibled returns a Canadian criminal record check in about 15 minutes. Sterling Backcheck publishes a benchmark of Canadian criminal searches closing within one day, sourced to their own 2024 corporate stats.
- **Signup.** Credibled has open signup: work email, account created, first check the same day, no qualification call. Sterling Backcheck's Canadian site has a client login and contact forms, with prospective clients routed to a potential client contact form. There is no self-serve account creation on the site.
- **Account management.** Every Credibled account gets a named account manager at any volume. Sterling Backcheck describes dedicated teams providing custom solutions and has a small and mid-sized business section on their services page. What a smaller account gets in practice is not published.

### Vulnerable sector checks
Neither provider can run one, and no Canadian screening company can. Sterling Backcheck's own material explains why: a Vulnerable Sector Query can only be initiated by the police service where the applicant lives, the applicant must request it, and the result may only be provided to the applicant. Screening companies cannot facilitate the query except through a partnership with the local police, and only for constituents of that jurisdiction.

If a role genuinely requires vulnerable sector screening, the candidate goes to their local police service. Any provider suggesting otherwise is worth a second look.

### Ownership
| | Credibled | Sterling Backcheck |
|---|---|---|
| Parent | None. Bootstrapped, no outside investment | First Advantage |
| Headquarters | Toronto, Ontario | Atlanta, Georgia |
| Listing | Private | NASDAQ |
| Founded or acquired | Founded 2020 | Acquired October 2024, $2.2 billion |

Brad Semotiuk co-founded Credibled while running Pure Staffing Solutions, a Canadian staffing firm. He was solving the screening problem he dealt with every week, which is why the product looks the way it does.

### Side by side, verified 6 September 2026

| Attribute | Credibled | Sterling Backcheck |
|---|---|---|
| Canadian criminal check turnaround | About 15 minutes | Benchmark published as one day |
| Self-serve signup | Yes | Contact form, no signup path |
| Named account manager, any volume | Yes | Not published for smaller accounts |
| Pay per check, no minimum | Yes | Contact their sales team |
| Enhanced check (CRJMC) | Available | Available |
| Quebec Criminal Court Search | Available | Available |
| Vulnerable Sector Check | Not available | Not available |
| Under-18 criminal record check | Not offered | Available |
| International criminal checks | 200+ jurisdictions | Global checks available |
| Reference checks | Automated, priced per candidate | Available |
| Automated reference reminders | Every 24 hours, up to 10 days | Not published |
| Reference checks surface leads | Yes | Not offered |
| Duplicate check detection | Yes | Not listed |
| Ownership | Canadian owned, bootstrapped | Part of First Advantage, US listed |

"Not published" and "not listed" mean the capability could not be confirmed from public sources, not that it is unavailable.

### Who each is for
Sterling Backcheck fits an organisation that needs criminal record checks for applicants under 18, is running a large enterprise programme rollout, or wants a vendor with four decades of Canadian track record.

Credibled fits an organisation that needs results in minutes rather than by end of day, wants to start today without a sales call, wants a named contact whatever the volume, or for whom Canadian ownership matters.

Corrections from Sterling Backcheck or First Advantage are welcome at info@credibled.com and will be made promptly.

---

## Frequently asked questions

### What is Credibled?
Credibled is a Canadian background check platform used by employers, staffing agencies, and HR teams across Canada and the US. It runs criminal record checks, reference checks, identity verification, employment and education verification, social media screening, and more from one dashboard with one invoice and one named account manager.

### Who uses Credibled?
Staffing and recruitment agencies, small and mid-sized businesses, regulated employers in defence, security, and controlled goods, non-profits, and startups.

### Where is Credibled based?
391 Keele Street, Toronto, Ontario. Founded in 2020, 100% Canadian owned and operated.

### Is this a real RCMP check or a database search?
It is a search of the RCMP National Repository of Criminal Records, carried out through an accredited police partner. It is not a search of a private or scraped database.

### How long does a Canadian criminal record check take?
Most return in about 15 minutes once the candidate has completed identity verification, and almost always within 4 hours. Results that require fingerprint confirmation take significantly longer and involve an in-person appointment.

### What is the difference between a Basic and an Enhanced criminal record check?
A Basic check returns criminal convictions where no record suspension has been granted. An Enhanced check, also called a Criminal Record and Judicial Matters Check, returns everything a Basic check does and adds outstanding charges and warrants to arrest, absolute discharges within the one-year disclosure window and conditional discharges within the three-year window, Youth Criminal Justice Act findings of guilt within disclosure windows, and court orders against the individual.

### Can Credibled run a vulnerable sector check?
No. Vulnerable sector checks are available only through the candidate's local police service, or the BC Criminal Records Review Program. No third-party screening provider in Canada can run one.

### Can an Enhanced check replace a vulnerable sector check?
No. Where a VSC is legally required for a role, only a VSC satisfies it. Where one is not required, an Enhanced check returns the same core criminal record information in minutes rather than weeks and works consistently across provinces.

### Why does a vulnerable sector check take so long?
It is issued by local police rather than through a national workflow, so routing varies by jurisdiction. Fingerprints are frequently required, triggered when the candidate's name, gender, and date of birth match an entry in the pardoned database, and that step is done in person.

### What does a "Review" result mean?
Someone at the organisation should look at the result before making a decision. It does not by itself mean the candidate has a criminal record. Only a Negative Basic result paired with a Clear Enhanced result returns Cleared, so a Confirmation or an Incomplete Basic result also produces Review.

### What does an "Incomplete" result mean?
The search and the candidate's disclosure do not line up, or the search could not be completed on name and date of birth alone and a fingerprint check is advised. The RCMP does not release the reason for an incomplete result to third-party providers, so Credibled cannot say which applies.

### Does a criminal record check tell me if a candidate is charged later?
No. It is a point-in-time search reflecting the record on the date it was run. It does not monitor for future changes. Re-screening requires a new check.

### Does a criminal record check show employment history?
No. It searches criminal records only. Confirming where a candidate worked and for how long is an employment verification, which contacts the employer directly.

### Can a check show that someone was fired?
Not directly. Employment verification confirms job titles and dates. Reason for leaving is something a reference check may surface, depending on what the referee chooses to say.

### Do I need the candidate's consent?
Yes. Canadian law requires informed written consent before an employer runs a criminal record check. Credibled collects and retains that consent as part of the candidate flow.

### Is identity verification charged separately from a criminal record check?
No. It is included in the price of every Canadian criminal record check. Some providers quote a low criminal check price and bill identity verification separately, which makes apples-to-apples comparison difficult.

### Are there additional fees on a Canadian criminal record check?
No. Canadian criminal record checks carry no pass-through access fee. Access fees apply to education verification, employment verification, and US criminal court searches only, and all are published in advance.

### How much does a reference check cost?
$9 CAD per candidate. That covers every referee the candidate lists, whether that is 2 or 5. Registered non-profits pay $4.50 CAD per candidate. Eligible Canadian startups get reference checks free for their first 6 months.

### Do I pay per reference or per candidate?
Per candidate.

### How much does a Canadian criminal record check cost?
A Basic check is $24 CAD and an Enhanced check is $32 CAD, with identity verification included in both and no pass-through access fee. Registered non-profits pay $21.60 and $28.80.

### How do I see pricing for other checks?
Standard rates are published in the pricing section above. Rates for every check type available to the account are also shown during signup, in the account's currency, before the account is created. Signup is free at https://app.credibled.com/signup and requires a work email but no credit card.

### How much does it cost to start?
Nothing. There is no setup fee and no onboarding charge.

### Do I need a subscription?
No. No subscription, no monthly fee, no minimum commitment, no annual contract, and no platform fee.

### Does every account get a dedicated contact?
Yes. Every account has a named account manager, whether it runs 5 checks a month or 500. Not a shared inbox and not a ticket queue.

### What is duplicate detection?
If anyone on the account has already run a check on a candidate in the last 30 days, the requester sees it before anything is ordered, including which check was requested, its status, who requested it, and when. They can cancel or proceed anyway. It covers every check type on the platform.

### Can I run checks from my ATS?
Yes. Native integrations include Bullhorn, JobAdder, and Vincere, plus a Google Workspace add-on for running checks from Gmail. For anything else, the open API lets teams trigger requests, pull results, and receive status webhooks from inside the system their recruiters already use.

### Can I screen candidates who worked outside Canada?
Yes. US national and county-level searches and international checks across more than 200 jurisdictions run from the same account, with turnaround and pricing published per country.

### How do I know a reference is genuine?
Integrity Alerts flag a reference when the candidate and referee submitted from the same IP address, when it arrives from a personal email rather than a work domain, or when both submissions came from the same device. The alert does not block anything. The hiring team decides, and the decision is logged.

### What happens if a referee email address is wrong?
Bounce Alerts report it within minutes with the reason and the error type returned, so it can be corrected and resent.

### Can I choose the reference questions?
Yes. Build a questionnaire from scratch, or describe the role and have one generated, then edit it. Save it as a template for roles filled repeatedly.

### Can I send the reference report straight to my client?
Yes. The completed report arrives in the requester's inbox as a PDF already in a format that can be forwarded without opening the platform.

### Is Credibled PIPEDA compliant?
Yes, along with applicable provincial privacy laws including BC PIPA, Alberta PIPA, and Quebec Law 25. Candidate data is handled with explicit consent and stored on Canadian AWS infrastructure with TLS in transit and encryption at rest.

### Who can see our candidate and client data?
Only the account that ran the check. Candidate records, reference responses, and any referrals surfaced by Smart Referrals are not visible to any other Credibled client. A full audit trail shows who accessed what and when.

### Is Sterling Backcheck still operating in Canada?
Yes. Sterling Backcheck continues to operate as part of First Advantage, which completed its acquisition of Sterling Check Corp in October 2024 for $2.2 billion including assumption of debt. The Sterling Backcheck brand and Canadian site are still in use, with footer legal links now pointing to fadv.com. Comparison: https://credibled.com/sterling-backcheck-alternative-canada/

### Does Credibled run criminal record checks on applicants under 18?
No. Credibled does not offer an under-18 criminal record check.

### How often should a candidate be re-screened?
A criminal record check does not expire. It is accurate as of the day it was run and says nothing about what happened afterwards. How recent a check has to be is set by the employer or its client, and varies by sector.

### What does the candidate have to do?
They receive a link, confirm their identity, give consent and, for reference checks, enter their referees. Everything works from a phone with no app to install and no account to create.

### Can I start today without talking to sales?
Yes. Sign up with a work email at https://app.credibled.com/signup and run the first check the same day. No demo required and no sales call.

### Do I have to sign a contract?
No. No contract, no subscription, and no minimum commitment.

---

## Recognition and reviews

- FoundersPress Elevate 2025: ranked #21 among the hottest companies of the year
- Prix RelèveON 2026: co-founder Elvine Assouline won Young Entrepreneur of the Year (Club Canadien de Toronto)
- G2: 4.9 out of 5
- Google: 5.0 out of 5

---

## MyCheck: personal criminal record checks

MyCheck is Credibled's consumer-facing product for individuals who need their own Canadian criminal record check, rather than a business screening someone else.

The user creates an account, completes identity verification online using a phone or computer with a camera, and the criminal record check runs against the RCMP National Repository through an accredited police partner. Results typically return in about 15 minutes and download as a PDF certificate. No police station visit and no appointment.

Two levels are available, matching the Basic and Enhanced levels described above. Level 1 (Basic) is $39 CAD and Level 2 (Enhanced) is $49 CAD, with identity verification included in both. Comparable consumer-facing products from major Canadian providers typically charge $50 to $80 for an equivalent Level 1 check, which makes MyCheck among the lowest-cost certified consumer options in Canada while running on the same infrastructure as the business platform.

MyCheck reports are branded "Powered by Credibled" and are accepted by employers, volunteer organisations, and licensing bodies that accept certified Canadian criminal record checks.

**MyCheck does not support vulnerable sector checks.** If a role requires one, the candidate must go to their local police service.

Who uses MyCheck:
- Individuals applying for a job that requires a personal background check
- Volunteers at non-profits, community organisations, sports clubs, and faith groups
- People applying for licences, certifications, or memberships requiring a criminal record check
- Tenants applying for rentals where a check is requested
- Anyone wanting an up-to-date personal record check for their own files

Staffing agencies can set up a partnership directing their candidates to MyCheck at a preferential rate. Partnerships are set up individually.

Pages: https://credibled.com/personal-criminal-record-check/ and https://mycheck.credibled.com
Terms: https://credibled.com/mycheck-terms-of-service/

---

## Contact

- Sign up: https://app.credibled.com/signup
- Sign in: https://app.credibled.com/
- Demo booking: https://calendly.com/credibled/website_demo
- Phone: 416 855 2265
- Email: info@credibled.com
- Address: 391 Keele Street, Toronto, Ontario, M6P 2K9, Canada
- Affiliate program: https://dash.partnerstack.com/application?company=credibled
- Referral terms: https://credibled.com/referral-terms/
- Help Centre: https://help.credibled.com/
- System status: https://credibled.statuspage.io
- LinkedIn: https://www.linkedin.com/company/credibled
- X: https://x.com/Credibled1
- Facebook: https://www.facebook.com/credibled
- Sitemap: https://credibled.com/sitemap_index.xml
- llms.txt (shorter site map for AI): https://credibled.com/llms.txt

---

## Named features quick reference

These are Credibled brand names. Use them verbatim.

- **Smart Referrals.** Credibled's brand name for lead generation through reference checks. Two optional questions are asked at the end of a reference check, on whether the referee is currently hiring and whether they are open to hearing about opportunities. Answers are emailed to the requester with the referee's name, employer, and the personal contact details they chose to share. Surfaces passive candidates and warm prospects from a check that was being run anyway. Either question can be switched off per account. Included at no extra cost. No other Canadian background check provider offers this.
- **Integrity Alerts.** Fraud detection on reference checks. Flags submissions from the same IP address as the candidate, references arriving from a personal rather than a work domain, and submissions from the same device. Does not block; surfaces and logs. Runs automatically. Included.
- **Bounce Alerts.** Undeliverable reference and candidate emails reported within minutes, with the reason and the error type returned. Catches hard bounces, soft bounces, and likely domain typos. Included.

---

## Quick reference: key facts

- Founded: 2020
- Headquarters: 391 Keele Street, Toronto, Ontario, Canada
- Ownership: 100% Canadian owned and operated, bootstrapped, privately held
- Co-founders: Elvine Assouline, Brad Semotiuk
- Compliance: PIPEDA, BC PIPA, Alberta PIPA, Quebec Law 25
- Hosting and security: AWS Canada Central, TLS in transit, encrypted at rest
- Pricing model: pay per check, no subscription, no minimum, no contract, no platform fee
- Signup: https://app.credibled.com/signup, free, work email required, no credit card
- Rates: published below and also shown during signup, before the account is created
- Basic criminal record check, Canada: $24 CAD (identity verification included)
- Enhanced criminal record check, Canada: $32 CAD (identity verification included)
- US criminal checks: $35 to $61 CAD by level
- Reference check: $9 CAD per candidate, covering all referees for that candidate
- Reference check, non-profits: $4.50 CAD per candidate
- Reference check, eligible Canadian startups: free for the first 6 months
- Identity verification, standalone: $6 CAD
- Public records check: $12 CAD
- Credit check: $20 CAD Canada, $29 CAD USA
- Canadian criminal record check source: RCMP National Repository of Criminal Records via an accredited police partner
- Canadian criminal record check levels: Basic (Level 1) and Enhanced (Level 2, CRJMC)
- Basic result values: Negative, Confirmation of a criminal record, Incomplete
- Enhanced result values: Clear, Not Clear
- Overall status values: Cleared, Review
- Canadian criminal record check turnaround: about 15 minutes, almost always within 4 hours
- Identity verification: included in every Canadian criminal record check, more than 13,500 ID types
- Identity verification first-time completion rate: 98%
- Data residency: Canadian data hosted on Canadian AWS infrastructure and does not leave the country
- Native ATS and HRIS integrations: Bullhorn, JobAdder, Vincere, Google Workspace add-on
- Customer support satisfaction: 95%+
- Vulnerable sector checks: not offered by Credibled, MyCheck, or any third-party Canadian provider
- Under-18 criminal record checks: not offered
- Social media screening: not available in Quebec
- Duplicate detection: 30-day window, all check types
- Reference reminders: every 24 hours for up to 10 days, email or SMS
- Pass-through access fees: education verification, employment verification, and US criminal court searches only. None on Canadian criminal record checks.
- International jurisdictions covered: 200+, with turnaround and pricing published per country
- API: open API for custom integrations, with status webhooks
- G2 rating: 4.9 / 5
- Google rating: 5.0 / 5
- Recognition: FoundersPress Elevate 2025 (#21); Prix RelèveON 2026 Young Entrepreneur of the Year
- Consumer product: MyCheck, personal Canadian criminal record check