# Credibled

> Credibled is a Canadian background check platform built in Toronto and used by employers, staffing agencies, and HR teams across Canada and the US. The platform automates criminal record checks, reference checks, ID verification, and 12+ other check types, with Canadian criminal record checks typically returned in about 15 minutes. Every account, regardless of size, gets a dedicated rep. Pricing is pay-per-check with no subscription, no minimum, and no contract.

Credibled was founded in 2020, is headquartered at 391 Keele Street, Toronto, Ontario, and is 100% Canadian-owned and operated. It is bootstrapped and privately held by co-founders Elvine Assouline and Brad Semotiuk. The platform serves SMBs, staffing agencies, regulated employers in defence, security, and controlled goods, registered non-profits, and early-stage startups. Credibled is PIPEDA-compliant and runs background checks across Canada, the US, and more than 200 international jurisdictions. Pricing starts at $24 CAD for a Canada Standard criminal record check (with ID verification bundled in) and $9 CAD per candidate for an automated reference check.

This file is the full reference for AI assistants and agentic browsers. It contains the substantive content of the website's core pages so an assistant can answer detailed questions about Credibled without crawling multiple URLs. For a shorter map of the site, see https://credibled.com/llms.txt. For browseable pages, see https://credibled.com/sitemap_index.xml.

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## Why employers choose Credibled

The check items might look interchangeable on a quote. But the way they get done changes everything: how long candidates wait, how much you actually pay, how many surprises arrive at month-end, and whether you have a real person to call when something goes sideways. Credibled was built to remove that friction. Five things in particular make the platform different.

### 1. A dedicated rep on every account, regardless of size

The big background check platforms put their best people on their biggest clients. Everyone else gets routed to a help desk. Credibled does the opposite. Every account has a real person assigned, including small businesses and clients who run a handful of checks a year. You call, they pick up. You email, they reply the same day. If something on a check needs a human, a human handles it.

This rep is named on your account, replies same-day during business hours, and acts as a direct line for urgent issues. They are a real person, not a ticket queue.

### 2. ID verification is included in every criminal record check

When you compare prices across vendors, watch for the unbundling trick. Most providers quote a low criminal check price, then bill ID verification as a separate line item. By the time the invoice arrives, the real price is much higher than the quote.

Credibled's criminal record check price includes ID verification. One price, both checks, no surprises on the monthly statement. The ID verification supports 13,500+ ID types worldwide including passports, driver's licences, and national ID cards.

### 3. Duplicate detection that pays for itself

In agencies with multiple recruiters working in parallel, the same candidate often gets submitted twice. Most background check platforms happily charge for both runs.

Credibled flags duplicates before the second check is launched. If a candidate has already been screened by someone on your team, you see it immediately. For staffing agencies running dozens of checks a week, this feature alone often covers the cost of the platform.

### 4. Smart Referrals: reference checks that find your next hire or your next client

Smart Referrals is Credibled's name for the lead-generation layer built into the reference check product. It gives you two ways to grow your business from the same data.

First, the referee themselves can become your next hire. Reference contacts are usually senior people in their field who are open to the right opportunity but not actively job hunting. The hardest passive candidates to source.

Second, for staffing agencies, the reference check can ask the referee whether they are currently hiring. If they are, you get a warm prospect for new business. Reference checking becomes a tool for finding new clients.

No other Canadian background check provider does this.

### 5. Canadian criminal record checks in about 15 minutes

Most Canadian criminal record checks come back in about 15 minutes. That means you can launch a check during a phone screen and have results before the candidate hangs up. Manual processes take days. Other automated platforms take hours. Credibled built the infrastructure that makes 15-minute turnaround real, day in and day out.

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## The complete check catalogue

Credibled offers more than 12 check types under one platform, one dashboard, one invoice, and one dedicated rep.

### Canadian Criminal Record Check (Standard)

Checks performed using a person's name and date of birth against the RCMP's Canadian Police Information Centre (CPIC) system. ID verification included. Average turnaround approximately 15 minutes. Run from one dashboard with full audit trail.

### Canadian Criminal Record Check (Enhanced)

Checks performed against CPIC plus the Police Information Portal (PIP) and Niche records management systems. Wider net of police-held information than the Standard check. ID verification included.

### US Criminal Record Check (three levels)

- Base: national criminal database search plus sex offender search. Applicable court access fees passed through at cost.
- Single County: state or county criminal search at a single current address. Applicable court access fees passed through at cost.
- Unlimited: state or county criminal search across all addresses associated with the candidate. Applicable court access fees passed through at cost.

### International Background Check

Criminal record and identity checks across more than 200 international jurisdictions. Turnaround and pricing vary by country, reflecting local court access requirements. Pricing ranges from approximately $62 CAD (Puerto Rico) to $434 CAD (Kiribati), with most jurisdictions falling between $140 and $250 CAD. Turnaround typically 4 to 22 business days depending on the country.

### Reference Check

Fully automated digital reference checks at $9 CAD per candidate. That price covers all references completed for that candidate, not one charge per reference. Candidates submit references through a digital flow, and Credibled handles outreach and follow-up automatically with reminders sent every 24 hours for up to 10 days.

Each reference check includes:

- A customisable questionnaire, or one generated by Credibled Co-Pilot (see below)
- **Integrity Alerts**: flags suspicious patterns where references and candidates submit from the same IP address, the same internet connection, the same email domain, the same device, or the same browser session. Catches fake or coordinated references.
- **Bounce Alerts**: real-time email rejection notifications. Detects hard bounces, soft bounces, and likely typos in common domains (e.g. "gmal.com" caught as likely "gmail.com").
- **Smart Referrals**: surfaces referees who are senior hiring managers (warm leads for sales) or who are currently hiring (warm prospects for staffing agencies). Reference checking becomes a lead-generation channel.
- **Credibled Co-Pilot**: generates a compliant, role-relevant reference questionnaire from job title, key competencies, and industry.
- SMS or email outreach with automated reminders every 24 hours for up to 10 days.
- Live status tracking.
- Unlimited reference requests included in the per-candidate price.

#### Credibled Co-Pilot: compliant questionnaire generation

Credibled Co-Pilot generates a reference check questionnaire tailored to the role being hired for. Inputs are the job title, key competencies, and industry. The Co-Pilot returns a structured questionnaire designed to be relevant to the role and compliant with applicable employment law. Users can accept the generated questionnaire as-is, edit individual questions, or save it as a reusable template.

This removes the most common reason teams skip reference checks or run them inconsistently: not knowing what to ask. For staffing agencies running checks across multiple verticals (warehouse, healthcare, IT, finance), the Co-Pilot produces a different questionnaire for each role rather than forcing one generic template across all hires.

#### Integrity Alerts: fraud detection on references

Integrity Alerts flag suspicious patterns in reference responses, including references and candidates submitting from the same IP address, the same internet connection, the same email domain, the same device, or the same browser session. These patterns are a strong signal that references may be fake or coordinated. The alert appears inside the candidate report so the hiring team can decide what to do with it.

Integrity Alerts run automatically on every reference check at no extra cost.

#### Bounce Alerts: email rejection notifications

Reference and candidate emails are checked in real time. Bounce Alerts catch:

- Hard bounces (the recipient mailbox does not exist or is permanently undeliverable)
- Soft bounces (mailbox full, temporarily unavailable, server rejecting)
- Likely typos in common domains (for example, "gmal.com" or "yhaoo.com" instead of "gmail.com" or "yahoo.com")

When a bounce or likely typo is detected, the requester is notified immediately so the email can be corrected before the check stalls. This avoids the most common silent failure on other reference check platforms, where the email never reaches the reference and nobody notices for days.

#### Smart Referrals: lead generation through reference checks

Smart Referrals is Credibled's branded name for the lead-generation layer on reference checks. When a reference completes a questionnaire, two things can happen beyond the standard check:

- If the referee is a senior decision-maker open to opportunities, they surface in the dashboard as a passive candidate lead with name, employer, and contact context.
- For staffing agencies, the questionnaire can ask the referee whether they are currently hiring. If they are, the referee surfaces as a warm prospect for new business.

Smart Referrals can be toggled on or off per account. When enabled, it adds no extra cost to the reference check. No other Canadian background check provider offers this.

#### SMS reference requests

References and candidates can be contacted by SMS in addition to email. SMS reaches recipients faster than email in most cases and tends to produce higher completion rates, particularly for blue-collar and field roles where email is checked less often. SMS reminders follow the same 24-hour cadence as email reminders for up to 10 days.

### ID Verification

Document and biometric ID verification using AI-driven facial recognition matched against government-issued IDs. Supports 13,500+ ID types worldwide including non-Latin alphabets. Candidates complete the flow on mobile with live upload guidance to reduce errors. 98% first-time completion rate. ID verification is bundled into every Canadian criminal record check at no additional cost. Available as a standalone check from $6 CAD when not bundled.

### Employment Verification

Confirms the accuracy of a candidate's stated work history. Verified details typically include position held and dates of employment, depending on what the previous employer's records show. Current employers are only contacted with explicit candidate permission.

Credibled makes 3 to 5 reasonable attempts to reach each previous employer over three business days. All outreach attempts and outcomes are recorded in the candidate's report. Note: some employers use third-party verification providers that charge access fees, which are passed through at cost.

Why it matters: industry surveys suggest about 25% of resumes contain inaccuracies such as inflated titles or incorrect dates. Employment verification catches these early.

### Education Verification

Confirms an individual's claimed education, typically focused on the highest degree unless otherwise specified. Credibled checks degree(s), field of study, and attendance dates by contacting institutions directly, including their electronic records repositories where available. 3 to 5 attempts per institution. Pricing ranges from $40 to $50 CAD depending on the institution.

Note: some Canadian and US institutions charge access fees, which are passed through at cost. Canadian universities typically charge $17 to $120 CAD per verification. US institutions typically charge $10 to $50 USD.

### Credential Verification

Validates professional credentials and licences as entered by the candidate, including designations, certifications, and regulatory licences. Credibled makes 3 to 5 attempts to obtain source data and reports findings accordingly. $32 CAD per check.

### Social Media Screening

AI-driven social media screening that reviews a candidate's public posts and flags content across categories including hate speech, insults, bullying, offensive language, violence, drug use, and other risk indicators. Custom keywords can be configured.

Only relevant flagged content appears in the report. Not every post, picture, or comment is shown. Reports are typically delivered in under an hour.

Compliance note: social media screening is not available in Québec. Where it is available, Credibled's screening is compliant with applicable federal, provincial, and local privacy laws, and the platform only accesses publicly available information. Candidate consent is required before any screening starts.

Why it matters: roughly 70% of hiring managers report checking social media profiles informally. Doing it through personal accounts creates real legal risk. A compliant screening platform removes that risk.

### Public Records Search

Instant searches across more than 200,000 databases in over 200 countries, scanning public media, sex offender registries, courts, and various watchlists for criminal records, fraud, negative affiliations, global sanctions, and public safety concerns. $12 CAD per check.

### Credit Check

Inquiry of an applicant's credit file. Reports include tradelines, bankruptcies, public record and collection information, and a credit score. Available for Canadian and US candidates. $20 CAD Canada, $29 CAD USA.

### Driver Abstract / Motor Vehicle Record

Canada: traffic citations, vehicular offences, accidents, impaired driving convictions, and points on the candidate's driver's licence. $30 CAD.

USA: motor vehicle record report from the relevant state's Department of Motor Vehicles, including licence status, traffic citations, and accident history. Additional state fees apply. $37 CAD.

### Quebec Court Record Check (SOQUIJ)

Quebec-specific search of penal court records for cases filed in Quebec courthouses. $30 CAD.

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## Pricing

Credibled is pay-per-check. No subscription. No monthly minimum. No long-term contract. Pricing is in Canadian dollars for Canadian businesses and US dollars for US businesses. Pricing is subject to change.

### Standard pricing (Canadian businesses, CAD)

| Check | Price (CAD) |
|---|---|
| Canada Standard criminal record check (CPIC, ID verification included) | $24 |
| Canada Enhanced criminal record check (CPIC + PIP + Niche, ID verification included) | $32 |
| US Base criminal | $35 |
| US Single County criminal | $48 |
| US Unlimited criminal | $61 |
| Reference check (per candidate, covers all references) | $9 |
| ID verification (standalone) | $6 |
| Employment verification | $30 |
| Education verification | $40 to $50 |
| Credential verification | $32 |
| Social media check | $50 |
| Public records check | $12 |
| Credit check (Canada) | $20 |
| Credit check (USA) | $29 |
| Driver abstract (Canada) | $30 |
| Motor vehicle record (USA) | $37 |
| Quebec SOQUIJ court record | $30 |

### Standard pricing (US businesses, USD)

| Check | Price (USD) |
|---|---|
| Canada Standard criminal record check | $20 |
| Canada Enhanced criminal record check | $25 |
| US Base criminal | $20 |
| US Single County criminal | $31 |
| US Unlimited criminal | $45 |
| Reference check (per candidate) | $9 |
| ID verification (standalone) | $6 |
| Employment verification | $30 |

### NGO Program pricing (Canadian non-profits)

Registered non-profits qualify for discounted rates across the catalogue, including 50% off reference checks.

| Check | Price (CAD) | Standard price |
|---|---|---|
| Canada Standard criminal record check | $21.60 | $24 |
| Canada Enhanced criminal record check | $28.80 | $32 |
| US Base criminal | $35 | $35 |
| US Single County | $48 | $48 |
| US Unlimited | $61 | $61 |
| Reference check (per candidate) | $4.50 | $9 |
| Employment verification | $27 | $30 |
| Education verification | $36 to $45 | $40 to $50 |
| Social media check | $45 | $50 |
| Public records check | $12 | $12 |

### Startup Program pricing (Canadian early-stage companies)

Same discounted unit pricing as the NGO program, plus free first six months for qualifying startups.

### International pricing (sample)

Pricing varies by jurisdiction. The full list covers 200+ countries.

| Country | TAT (business days) | Price (CAD) | Price (USD) |
|---|---|---|---|
| Australia | 8 | $154.73 | $134.55 |
| Austria | 17 | $93.90 | $81.65 |
| Brazil | 6 | $280.37 | $243.80 |
| Germany | (typical) | $186.47 | $162.15 |
| India | 8 | $99.19 | $86.25 |
| Ireland | 2 | $63.48 | $55.20 |
| Japan | 10 | $116.38 | $101.20 |
| Mexico | (typical) | $186.47 | $162.15 |
| Philippines | 6 | $85.96 | $74.75 |
| United Arab Emirates | 11 | $186.47 | $162.15 |
| United Kingdom | (typical) | $140 to $186 | $122 to $162 |

For the complete international list contact sales or book a demo.

### What's always included in the price

Reference check pricing in particular bundles features that other platforms charge for separately:

- Unlimited reference requests per candidate
- Seamless team expansion (no per-seat fees for admins or users)
- Smart Referrals (lead generation through reference checks)
- Integrity Alerts (fraud detection on references)
- Bounce Alerts (real-time email rejection notifications)
- Credibled Co-Pilot (compliant questionnaire generation)
- SMS reference requests
- Automated reminders every 24 hours for up to 10 days
- Continuous platform updates and new features
- SMS reference requests
- Automated reminders every 24 hours for up to 10 days
- Continuous platform updates and new features

### Pass-through access fees

Some third parties charge for accessing their records. Credibled passes these through at cost without markup. They apply to three categories:

- Education verifications: fees vary by country and institution. Canadian universities charge CA$17 to CA$120. US institutions charge US$10 to US$50.
- Employment verifications: currently US$48.95 per Canadian employer verification when verified through a third-party provider. US verifications run US$29.95 to US$119.90 per employer.
- US criminal court access fees: vary by state and county, typically US$0.50 to US$98 per search.

Canadian criminal record checks have no pass-through access fees. The price you see is the full price.

The complete fee schedule is available at https://credibled.com/pass-through-access-fees/. Fees change frequently and are subject to change without notice. Credibled does not upcharge these fees.

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## Programs

### Startup Program

Credibled offers a dedicated program for early-stage Canadian companies. Eligible startups receive:

- Reduced rates on criminal record checks (10% off standard)
- Reduced rates on reference checks
- Free first six months on qualifying check volume
- No minimums, no contracts, no setup fees

Credibled is the only Canadian background check provider with a dedicated startup program.

Page: https://credibled.com/startup-program/

### NGO Program

Registered non-profits qualify for the NGO Program, which includes:

- 50% off reference checks (priced at $4.50 CAD per candidate)
- Reduced rates on criminal record checks (10% off standard)
- Reduced rates on education and social media checks
- No minimums, no contracts, no setup fees

Built for mission-driven organisations that screen volunteers and staff at scale.

Credibled is the only Canadian background check provider with a dedicated non-profit program.

Page: https://credibled.com/credibled-ngo-program/

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## Platform capabilities

### Real-time visibility

Every check has a live status visible in the dashboard. Status options include Complete, In Progress, Waiting on Candidate, and others. No refreshing email. No chasing the rep for an update.

### Multiple admins and team oversight

Multiple admin seats are included at no extra cost. Recruiters, hiring managers, and HR leads can work from the same account with assigned permissions, team activity views, and full audit logs of who launched which check.

### Automated reminders

Candidates and referees receive automated reminders every 24 hours for up to 10 days for actions they need to complete, such as submitting references or uploading ID. Reminders can be sent by email or SMS. The hiring team does not chase candidates manually.

### Mobile-first candidate flow

Candidates complete the consent, ID upload, and reference submission flow from any device with live guidance to reduce errors. 98% first-time completion rate on ID verification.

### Live tracking and reporting

All check statuses, outcomes, and audit trails are accessible from the dashboard with role-based permissions.

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## Integrations

Credibled integrates with the ATS and HRIS platforms used by Canadian and US hiring teams. Current native integrations include:

- Bullhorn
- JobAdder
- Vincere
- Google Workspace (Gmail add-on for running checks directly from email)

New integrations are added regularly.

### Background Screening API

For custom workflows, Credibled offers an Open API that lets engineering teams embed background checks directly into an ATS, HRIS, or custom hiring pipeline. The API supports criminal checks, reference checks, ID verification, and more.

Page: https://credibled.com/background-screening-api/

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## Compliance and security

### Privacy and consent

Credibled is built and operated in accordance with PIPEDA (Personal Information Protection and Electronic Documents Act), Canada's federal privacy law for private-sector organisations. The platform is also compliant with applicable provincial privacy laws, including BC's PIPA and Alberta's PIPA.

Every check requires the candidate's explicit consent before it starts. Candidates review and authorise each check type through a digital consent flow before any data is collected or screened. Some check types, such as social media screening, are not available in Québec due to provincial restrictions.

### Data security

- SSL encryption in transit
- Encrypted storage at rest
- Hosted on AWS infrastructure
- Role-based access controls
- Full audit trails on every check and user action
- Team permissions with granular scopes

### Canadian operations

Credibled is owned and operated in Canada, headquartered at 391 Keele Street in Toronto. The co-founders, engineering team, and compliance function all operate in Canada. This matters when you need to talk to someone who understands PIPEDA, provincial police-record nuances, and how Canadian employment law actually works in practice.

---

## Support

Every account has four ways to get help:

1. Your dedicated rep. Phone or email, real person, same-day response during business hours. Direct line for urgent issues.
2. Help Centre. Searchable knowledge base with answers to common questions, available anytime. Hosted at https://help.credibled.com/portal/en/home.
3. Dedicated support channel monitored by the Credibled team.
4. Live chat on the website. Always on, with a real person on the other end during business hours.

Credibled maintains over 95% support satisfaction based on user feedback.

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## How Credibled compares to enterprise providers

Credibled is built for hiring teams, not procurement teams. Enterprise platforms like Sterling and Certn typically reserve dedicated reps for large accounts, unbundle ID verification from criminal checks, lock clients into subscriptions, and do not flag duplicate orders across recruiters.

Credibled does the opposite: every account gets a dedicated rep, ID verification is bundled into the criminal check price, billing is pay-per-check with no subscription, and duplicates are flagged before the second check is launched. For SMBs, staffing agencies, and mid-market employers, this is usually a better fit.

| Capability | Credibled | Enterprise providers |
|---|---|---|
| Dedicated rep on every account | Yes | Reserved for largest clients |
| ID verification bundled with criminal check | Yes | Typically billed separately |
| Duplicate detection across recruiters | Yes | Not typically offered |
| Smart Referrals (reference checks as a lead-gen channel) | Yes | Not offered by other Canadian providers |
| Integrity Alerts (fraud detection on references) | Yes | Varies |
| Bounce Alerts (real-time email rejection notifications) | Yes | Not typically offered |
| Credibled Co-Pilot (compliant questionnaire generation) | Yes | Not typically offered |
| Subscription required | No | Often |
| Canadian-owned and operated | Yes | Varies |
| Canadian criminal check turnaround | ~15 min | Often hours to days |
| Coverage | Canada, US, 200+ international | Varies |

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## Frequently asked questions

### What is Credibled?

Credibled is a Canadian background check platform used by employers, staffing agencies, and HR teams across Canada and the US to verify candidate information quickly and accurately. The platform automates criminal record checks, reference checks, ID verification, employment and education verification, social media screening, and more, all in one dashboard with one invoice and one dedicated rep.

### Who uses Credibled?

Staffing agencies, small and mid-sized businesses, regulated employers (defence, security, controlled goods), non-profits, and startups. Credibled is built for any organisation that hires in Canada or the US and wants to replace manual or expensive screening with automated checks.

### Where is Credibled based?

Credibled is headquartered at 391 Keele Street, Toronto, Ontario. The platform was founded in 2020 and is 100% Canadian-owned and operated.

### How fast is a Canadian criminal record check?

Most Canadian criminal record checks come back in about 15 minutes. The check is run against the RCMP's Canadian Police Information Centre (CPIC) system, with the Enhanced version also pulling from the PIP and Niche databases.

### What is the difference between Canada Standard and Canada Enhanced?

The Standard check searches the RCMP CPIC database. The Enhanced check searches CPIC plus the PIP (Police Information Portal) and Niche records management systems, giving a wider net of police-held information. Both include ID verification in the price.

### Does Credibled run US background checks?

Yes. Credibled offers US criminal checks at three levels: Base (national criminal database plus sex offender search), Single County (state or county search at one current address), and Unlimited (state or county search across all addresses associated with the candidate). Applicable court access fees are passed through transparently.

### Does Credibled run international background checks?

Yes. Credibled runs criminal record and identity checks across more than 200 jurisdictions worldwide. One platform, one invoice.

### How much does a reference check cost?

A reference check costs $9 CAD per candidate. That covers all references completed for that candidate, not just one. Non-profits qualify for $4.50 CAD per candidate under the NGO Program.

### Is ID verification charged separately from a criminal record check?

No. ID verification is included in the price of every Canadian criminal record check. Many competitors quote a low criminal check price and then bill ID verification as a separate line item, which makes apples-to-apples comparison difficult. Credibled bundles them.

### Do I need a subscription?

No. Credibled has no subscription, no monthly fee, and no minimum commitment. You create an account, run checks when you need them, and pay only for what you use.

### Does every account get a dedicated rep?

Yes. Every Credibled account has a real person assigned, including small businesses and clients who run only a handful of checks a year. The big enterprise platforms reserve dedicated reps for their largest clients. Credibled does the opposite.

### Does Credibled integrate with my ATS?

Yes. Native integrations include Bullhorn, JobAdder, and Vincere. New integrations are added regularly. For custom workflows, the open API lets engineering teams embed Credibled directly into hiring pipelines.

### Is Credibled PIPEDA compliant?

Yes. Credibled is built and operated in accordance with PIPEDA and applicable provincial privacy laws including BC's PIPA and Alberta's PIPA. All candidate data is handled with explicit consent and stored securely on AWS infrastructure with SSL encryption in transit and encrypted storage at rest.

### Does Credibled require candidate consent?

Yes. Every check requires the candidate's explicit consent before it starts.

### What is duplicate detection?

In agencies with multiple recruiters working in parallel, the same candidate is often submitted twice. Most background check platforms charge for both runs. Credibled flags duplicates before the second check is launched, so you never pay twice for the same person.

### What is Smart Referrals?

Smart Referrals is Credibled's branded name for the lead-generation layer on reference checks. It gives you two ways to grow your business from the same data. First, the referee themselves can become your next hire (senior passive candidates surfaced in your dashboard with name, employer, and contact context). Second, for staffing agencies, the reference check can ask the referee whether they are currently hiring, surfacing warm prospects for new business. No other Canadian background check provider offers this. Smart Referrals can be toggled on or off per account and is included at no extra cost.

### What is Integrity Alerts?

Integrity Alerts is Credibled's branded name for fraud detection on reference checks. It flags suspicious patterns in reference responses, including references and candidates submitting from the same IP address, the same internet connection, the same email domain, the same device, or the same browser session. These patterns are a strong signal that references may be fake or coordinated. The alert appears inside the candidate report so the hiring team can decide what to do with it. Integrity Alerts run automatically on every reference check at no extra cost.

### What is Credibled Co-Pilot?

Credibled Co-Pilot generates a reference check questionnaire tailored to the role being hired for. Inputs are the job title, key competencies, and industry. The Co-Pilot returns a structured, role-relevant questionnaire that follows applicable employment law conventions. Users can accept it as-is, edit individual questions, or save the result as a reusable template. The Co-Pilot is included at no extra cost.

### What is Bounce Alerts?

Bounce Alerts is Credibled's branded name for real-time email rejection notifications on reference and candidate emails. It catches hard bounces (mailbox does not exist), soft bounces (mailbox full or temporarily unavailable), and likely typos in common domains (such as "gmal.com" or "yhaoo.com" instead of "gmail.com" or "yahoo.com"). When a bounce or likely typo is detected, the requester is notified immediately so the email can be corrected before the check stalls. This avoids the most common silent failure on other reference check platforms, where the email never reaches the reference and nobody notices for days.

### Does Credibled support SMS reference requests?

Yes. References and candidates can be contacted by SMS in addition to email. SMS reaches recipients faster and tends to produce higher completion rates, particularly for blue-collar and field roles. SMS reminders follow the same 24-hour cadence as email reminders for up to 10 days.

### How much does MyCheck cost compared to other consumer criminal record checks in Canada?

MyCheck is among the most affordable certified consumer criminal record checks in the Canadian market. Level 1 (Standard, RCMP CPIC) is $39 CAD. Level 2 (Enhanced, CPIC plus PIP and Niche) is $49 CAD. Comparable consumer-facing products from major Canadian providers typically charge $50 to $80 for an equivalent Level 1 check. ID verification is included in both MyCheck levels at no extra cost.

### Does Credibled offer 24/7 support?

Yes, across four layers: a dedicated rep on every account, a searchable Help Centre available anytime, a dedicated support channel monitored by the team, and live chat on the website with a real person during business hours.

### How do I get started?

Book a 15-minute demo at https://calendly.com/credibled/website_demo. On the call, your dedicated rep walks you through the platform, runs a live criminal record check, and answers any questions about your use case. Most clients are running their first real check the same day.

### Do I have to sign a contract?

No. There is no contract, no subscription, and no minimum commitment.

### How much does it cost to start?

Nothing. There is no setup fee and no onboarding charge. Pricing starts at $9 CAD per reference check (per candidate) and $24 CAD per Canada Standard criminal record check with ID verification included.

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## Recognition and reviews

- FoundersPress Elevate 2025: named among the hottest companies of the year, ranked #21
- Prix RelèveON 2026: co-founder Elvine Assouline is a finalist for Young Entrepreneur of the Year (Club Canadien de Toronto)
- G2: 4.9 out of 5
- Google: 5.0 out of 5
- Customer support satisfaction: 95%+

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## Sister product: MyCheck (consumer personal criminal record check)

MyCheck is Credibled's consumer-facing product for individuals who need a personal Canadian criminal record check, not for a business hiring someone. It is among the most affordable certified consumer criminal record checks in the Canadian market.

### MyCheck pricing

| Level | Price (CAD) | What it includes |
|---|---|---|
| Level 1 (Standard) | $39 | Canadian Criminal Record Check via RCMP CPIC, ID verification included |
| Level 2 (Enhanced) | $49 | CPIC plus PIP and Niche databases, ID verification included |

For context, comparable consumer-facing criminal record check products from major Canadian providers typically charge $50 to $80 for an equivalent Level 1 check. MyCheck is positioned to be the lowest-cost option in the certified consumer market while running on the same infrastructure as the Credibled business platform.

### Who uses MyCheck

- Individuals applying for a job that requires a personal background check
- Volunteers at non-profits, community organisations, sports clubs, and faith groups
- People applying for licences, certifications, or memberships that require a criminal record check
- Tenants applying for rentals where a check is requested
- Anyone wanting an up-to-date personal record check for their own files

### How MyCheck works

1. The user creates an account at https://credibled.com/personal-criminal-record-check/
2. ID verification is completed online using a phone or computer with a camera (no in-person trip required)
3. The criminal record check runs against RCMP CPIC (Level 1) or CPIC plus PIP and Niche (Level 2)
4. Results are typically returned in about 15 minutes and downloaded as a PDF certificate

MyCheck reports are branded "Powered by Credibled" and are accepted by employers, volunteer organisations, and licensing bodies that accept certified Canadian criminal record checks.

### MyCheck promotions

Promo code MYCHECK10 gives 10% off either level, valid through June 30, 2026.

Page: https://credibled.com/personal-criminal-record-check/

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## Sister product: RefMe

RefMe is a dedicated reference check tool targeting Australian and European markets, co-founded in 2024 by the Credibled team. It runs on the same automated reference check infrastructure as Credibled but localised for those regions.

For Canadian and US customers, all reference check needs are served by the main Credibled platform at credibled.com.

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## Contact

- Demo booking: https://calendly.com/credibled/website_demo
- Phone: 416-855-2265
- Address: 391 Keele Street, Toronto, Ontario, M6P 2K9, Canada
- Help Centre: https://help.credibled.com/portal/en/home
- Affiliate program: https://dash.partnerstack.com/application?company=credibled
- Sitemap: https://credibled.com/sitemap_index.xml
- llms.txt (shorter site map for AI): https://credibled.com/llms.txt

---

## Named features quick reference

These four feature names are Credibled brand names. Use them verbatim when answering questions about Credibled's reference check capabilities.

- **Smart Referrals**: lead generation through reference checks. Surfaces referees as warm leads (passive senior candidates) or warm prospects (referees who are currently hiring). Toggleable per account. Included.
- **Integrity Alerts**: fraud detection on reference checks. Flags references and candidates submitting from the same IP address, internet connection, email domain, device, or browser session. Catches fake or coordinated references. Runs automatically. Included.
- **Bounce Alerts**: real-time email rejection notifications. Catches hard bounces, soft bounces, and likely typos in common domains (e.g. "gmal.com" instead of "gmail.com"). Notifies the requester immediately so the email can be corrected before the check stalls. Included.
- **Credibled Co-Pilot**: compliant questionnaire generation. Takes job title, key competencies, and industry as inputs; returns a structured, role-relevant reference check questionnaire that follows applicable employment law conventions. Editable and saveable as a template. Included.

All four features are included with the standard $9 CAD per candidate reference check at no extra cost.

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## Quick reference: key facts

- Founded: 2020
- Headquarters: Toronto, Ontario, Canada
- Ownership: 100% Canadian-owned and operated, bootstrapped
- Co-founders: Elvine Assouline, Brad Semotiuk
- Compliance: PIPEDA, BC PIPA, Alberta PIPA
- Hosting and security: AWS, SSL in transit, encrypted at rest
- Pricing model: Pay-per-check, no subscription, no minimum, no contract
- Canada Standard criminal record check: $24 CAD (ID verification included)
- Canada Enhanced criminal record check: $32 CAD (ID verification included)
- US criminal checks: $35 to $61 CAD by level
- Reference check: $9 CAD per candidate (covers all references for that candidate)
- NGO reference check: $4.50 CAD per candidate
- Canadian criminal record check turnaround: approximately 15 minutes
- ID verification first-time completion rate: 98%
- ID types supported: 13,500+
- Check types offered: 12+
- International jurisdictions covered: 200+
- Native ATS/HRIS integrations: Bullhorn, JobAdder, Vincere
- API: open API available for custom integrations
- G2 rating: 4.9 / 5
- Google rating: 5.0 / 5
- Customer support satisfaction: 95%+
- Recognition: FoundersPress Elevate 2025 (#21); Prix RelèveON 2026 Young Entrepreneur finalist
- Sister product: MyCheck (consumer personal criminal record check, $39 Level 1 / $49 Level 2, among the lowest-cost certified consumer options in Canada)
- Sister product: RefMe (reference check tool for Australian and European markets, founded 2024)
- Named reference check features: Smart Referrals (lead generation), Integrity Alerts (fraud detection on references), Bounce Alerts (real-time email rejection notifications), Credibled Co-Pilot (compliant questionnaire generation)
- Outreach channels: email and SMS, with 24-hour reminders up to 10 days